Restaurants in Wheeling, IL
Restaurants • Seafood Restaurants • Ports
601 N Milwaukee Ave.,
Wheeling ,
IL
60090
UNITED STATES
Based on 5 reviews
OVER THE TOP!!! Highly recommended!!!
Outstanding! Much more than a nice dinner, our evening at Tramonto's was nothing less than an "experience" begging for another visit. Chicago offers such amazing restaurants, why drive out to Wheeling? Tramonto's is without question the best reason. Keefer's, Ruth's Chris, Rosebud, Kinzie's, Gibsons, the Chop House, RL, Gibsons, & the slew of other Chicago Steak Houses all receive our praise, even compared to the late Biggs Steak House though, Tramonto's is our new high water mark for all out dining pleasure.Very Disappointed...
Recently, my wife and I had dinner at Tramonto?s Steak & Seafood. Unfortunately our experience last Saturday was bad, actually ?very bad. We were both extremely disappointed with the meal and the service. My wife ordered a filet mignon and I had the sirloin. Her steak arrived burned and uneatable and mine arrived cold (despite the fact that it was served in a skillet). They reheated mine in short order but my wife had to wait about 10 minutes for them to cook another steak for her. My steak was very tough. When my wife?s steak finally arrived it was tender and flavorful, however when we go out for dinner the idea is to eat our meals together, not one at a time. We had the goat cheese potatoes and the Caesar salad. Both were good, however when we ask for more dressing the waiter forgot to bring it until after we had finished eating our salads. Which leads me to the service. It seems like the level of service has dropped significantly since our previous visits. We found our waiter to be quite unprofessional and quite patronizing. Instead of really being interested in our needs his attitude seemed very scripted. The waiter at the next table was not much better, in fact, while describing the menu choices to the customers he started using profanity, which both my wife and I found unnecessary and extremely unprofessional. None of the wait staff even offered any apologies for our meal. In fact the waiter seemed quite annoyed that he had to return them to the kitchen. He even at one point apparently echoed the sentiments of the chef arguing that my wife did not know what she was talking about, despite the fact that she has had this exact same dish each time she has dined at your restaurant. We found this to be quite offensive. As sometimes happens with new restaurants, the management goes out of it?s way when it first opens so that it gets a good review, then seems to be satisfied with just treading water and getting through the work day. How disappointing.Great Customer Service
We had dinner reservations for 6 PM on Saturday night. The restaurant is beautifully decorated. We were seated promptly, and the service from start to finish was incredible. The wine list was impossible, but when we asked for a recommendation, the one she gave us was perfect.Average to worse not acceptable in Chicago's Steakhouse market
I was hoping for a great experience, but had only a mediocre one; unacceptable for Chicago. We ordered the Sunday Dinner for Two for variety, & his experience was better than mine. First, half of the escargot were overcooked (burned, nice & rubbery), then my salad (dressing choices didn't even include a house?!) was wilted & brown in spots. The filet arrived, though it was not anywhere near medium - Half was well done and the other half, which was so overseasoned it dulled my tongue, was almost rare. The dessert was VERY NICE: light cheesecake! Service was poor - There was a miscue on ordering our desserts, & admitting it may have been the fault of a smart comment I made, the waiter agreed with me instead of graciously sharing the blame.Fantastic Dining
To have your meal served to perfection is not to common in many fine dining establishments. The salad was the perfect size, the steak could not have been done better, the sides were excellent, as were the desserts, and the service was outstanding. This is one place I will be returning to.Worldwide > United States > Wheeling, IL > Ports