Toga Bike Shop
Active Life in New York, NY
Active Life • Bicycling
Active Life in New York, NY
Active Life • Bicycling
110 W End Ave.,
New York ,
NY
10023
UNITED STATES
212-799-9625
Based on 7 reviews
212-799-9625
Awesome Bike Shop!
I bought my first bike here 11yrs ago when I weighed 300lbs. I am now 180lbs thanks in part to the guys at Toga. They always treated me with rcomplete respect......even when I could barely pull my leg over the bike to get on it... ...
212-799-9625
Toga
Extremely expensive, average products and rude service!
212-799-9625
Hobie Rocks !
I just finished buying my first new bike in 12 years at Toga , I had been shopping around for quite some time and experienced what can only be described as Boy's club mentality at every shop I had been to. I walked into Toga on Saturday and I was admitedly nervous about all the people mulling around and asking questions of the Sales staff. They were very busy but they seemed to take it in Stride. I took a walk around the neatly arranged store and was greeted with a Hello and How are you by at least 4 different people who were involved with customers at the time. One of the salesmen "Hobie" was tending to a customer and he very calmly acknowledged my admiring the bikes hanging up on the ceiling and asked if I was being helped. I replied no and he then said that he'll be right with me rather than avoiding eye contact like in other shops I had been to. After about 5 minutes he came to me with a warm smile and started to ask me why I needed a bike, sounds silly but he was geniuinely interested in what I had to say and waited through my condensed version of my life story and we came to a conclusion as to what kind of bike best suited my needs. He brought out two bikes for me to test ride, telling me to really zone into what I felt on either bike while I was testing it. The first bike was a Giant Cypress (I think) , the second bike was a Specialized Sirrus (the bike I bought). I reported back to him what I felt on each bike and he disected the info like a mad scientist of bikes, and we both agreed the Sirrus was the bike for me. He then recommended I buy a bicycle computer with cadence, He told me it was the only way I would ever learn how to use the gears and enjoy the bike. He gave me a quick lesson on how I should be pedaling and after a helmet ,some shorts , a water bottle I was on my way. Big Love and gratitude goes out to Hobie and the people at Toga bikes for treating me like a Pro.
212-799-9625
Severely Overrated. Not for beginners.
The first turnoff was employees smoking outside. At a bike shop claiming to have former racers as employees? Come on. The next turn off was the "heavy" dude working inside that claimed to be such a smooth rider through the City for some reason that I can't even remember. Next he went on a 10 minute tirade about gel seats and ED when all I really wanted were some answers to basic questions. I'll be skipping TOGA bikes next time I go shopping.
212-799-9625
Never Again!
I took my mtn. bike for a full tuneup and some minor work. I was told it would take about a week which was not a problem. After being contacted that my bike was ready I got to the store to see that there was work not done to it. When i dropped it off I had a new headset to put on and some work done to new bike handles that I purchased online. When getting my bike back the headset was not put on and only one bike handle was fixed. When I asked to tech about the headset he looked at me like I was crazy and had no idea what I meant or where it was. After looking he found it and to return in an hour to get my bike. When i returned after an hour it was not ready and had to wait another 45min. When asked about the other brake lever I was told they didn`t have the part and it would have to be ordered. It would take about a week,not a problem. After I got the bike home I noticed that one of the brand new brake levers was all marked up and one of the new bar plugs for the new handgrips I put on was completely different. I called the store,talked to a manager and was told it would be taken care of . After 12 days and Not receiving a call I called and was told the part had come in. Not sure why I wasn`t contacted. Was told I could bring the bike in and didn`t see why I couldn`t have the bike back that day. I dropped the bike off and was told it would be ready at 6pm. Returning at 6:30pm and waiting 25min. i was told it still wasn`t finished and it would be ready the following day after 12 noon. That`s where I`m at for now and without my bike!
212-799-9625
Bait and Switch. AVOID
The shop offers a great selection and reasonable prices. On that score, they are comparable to Sid's Bikes. But, Toga's service and customer relations are terrible. Aside from the small group of highly knowledgeable salespeople, quite a number of their sales rep (i.e. those who deal with accessories) don't know much about products and don't really care about service. Some of the accessories that I ordered and had installed there were simply different from those I had specified, while other accessories were omitted altogether. Of course, Toga charged full price and then offered up their "no refunds" policy as a way of making me, the dissatisfied customer that spent over $1,300, go away. When I proceeded to ask for the manager, the sales rep asked, "do you want me to lose my job?" Needless to say, they are happy to sell you the bike, but not happy to do much else for you. It's all the more odd considering that most of the profit is made off accessories rather than the bikes themselves. In fairness, when I finally did reach the manager, I was re-credited. I'm just surprised and disappointed with how things turned out. Depending on what you're looking for, check out Sid's Bikes or Nycewheels instead.
212-799-9625
TOGA Bike Shop is HEINOUSLY TERRIBLE
I recently acquired a bicycle which needed some general repairs and a tune up. I used Toga because it was near my office. I also needed a new helmet and secure lock.Worldwide > United States > New York, NY > Bicycling