Smart Travel Network
Travel Agencies in Long Island City, Queens, NY
Travel Agencies
Travel Agencies in Long Island City, Queens, NY
Travel Agencies
4402 23rd St.,
Long Island City, Queens ,
NY
11101
UNITED STATES
718-433-3875
Based on 2 reviews
718-433-3875
All described by the previous reviewer is absolutely true. I had even worse experience however unbelievable it may sound. Stay away from Smart Travel Network and their agent/owner Annie Petrova in peril of losing your sanity. Unless you do a research on the limits of frustration, do yourself a huge favor and do not click on sales@smarttravelnetwork.com under any circumstances. This so called “travel service”, and Annie Petrova in particular, need a basic manners lesson. They are rude, chaotic, ineffective, incompetent, negligent and unscrupulous. The listed toll free number on their website is disconnected. They never pick up the local phone number. They do not answer half of the e-mails. They use delay tactics and, as another reviewer stated, they take weeks and in my case months to do something that every travel agent would do for minutes. They do not issue receipts for received payments. They make horrendous errors and refuse to financially absorb them by trying to manipulate their clients. They scheduled my return for a different continent, that’s right, different continent!!! Awful!!!
718-433-3875
We had terrible experience. I don’t know where to even start. We ordered tickets, but did not get them for week even after we have paid. Then the flight was canceled with nobody telling us. The company was not very responsive in finding alternatives. Dealing with Representative Annie and her assistant was painful. She just ignores your calls and e-mails. I have never seen such rude behavior from someone who is in customer service. Smart Travel Network did not provide refund for months. No transparency of fees and terms of service in general. For something as basic as refund for cancels ticked, I had to go to court to get a refund. The whole process left me feeling that this is very shady business. Stay away from this company. There are many other honest travel agencies, which will be glad to have your business.
Worldwide > United States > Long Island City, Queens, NY > Travel Agencies