Location

4011 Red River St.,
Austin , TX 78751 UNITED STATES

Reviews

Based on 9 reviews

Citysearch User

DO NOT buy from R & D!

bought my car from them 2 months ago (at their 53rd st. location). 3 days after I bought it, the check engine light came on. I took it back, told them I smelled oil too. they told me it was the catalytic converter and because the car was sitting that was normal. They reset the light and told me to drive the car more. since I signed as is not a lot I could do except to take Chris' (the manager) word that if there were any problems in the first 30 days they'd take care of it. After the reset, it came back, 7 days later. I took it back, they kept it for two days and hadn't even looked at it. I couldn't be without my car and set an appt. with them to do it 10 days later while I was out of town for 5 days. when I picked the car up (now the 3rd time), they HADN'T EVEN TOUCHED IT. They reset the light for the 3rd time. I drove out to phoenix and my light came on. I took it to a mechanic out there: it was the catalytic converter and I had an oil leak soaking the exhaust system. I called Chri

posted at 04/11/07

unogrrl

DO NOT buy from R & D Motors

I bought my car from them 2 months ago (at their 53rd st. location). 3 days after I bought it, the check engine light came on. I took it back, told them I smelled oil too. they told me it was the catalytic converter and because the car was sitting that was normal. They reset the light and told me to drive the car more. since I signed "as is" not a lot I could do except to take Chris' (the manager) word that if there were any problems in the first 30 days they'd take care of it. After the reset, it came back, 7 days later. I took it back, they kept it for two days and hadn't even looked at it. I couldn't be without my car and set an appt. with them to do it 10 days later while I was out of town for 5 days. when I picked the car up (now the 3rd time), they HADN'T EVEN TOUCHED IT. They reset the light for the 3rd time.

I drove out to phoenix and my light came on. I took it to a mechanic out there: it was the catalytic converter and I had an oil leak soaking the exhaust system. I called Chris while in Phoenix. He felt really bad and told me go online and pick out a new car, obviously the one I had was becoming a headache for both parties and in the name of the good reputation they wanted to keep, they felt a different vehicle was the best way to resolve the issue. I went to the site, picked out a few cars and emailed chris as he asked with my choices.

I went to pick up my new car and sign a new contract as the cars I chose were higher priced than the one I bought. chris says to me "yeah, I talked to the owner and we really can't get you into a new car. We can't afford it." But, we'd like to go ahead and take your car and get it fixed correctly this time and I GUARANTEE I will have your car back to you on tuesday.

TWO WEEKS later, chris delivers the car to me. Warning me they have not driven the car the 150 miles to recycle the light. but says they drove it half the mileage. When I check my mileage, I discover they haven't even driven it 20 miles.

posted at 04/11/07

rdmotors

R&D Motors Response

This review is in response to negative feedback posted April 11, 2007 on a 97 Jeep Cherokee. It should be obvious that we are willing to care for our client as we were willing to service the car 3 separate times - even though they signed an as-is agreement when the vehicle was purchased. The final time the vehicle was brought in, they failed to mention that it was repaired correctly and R&D Motors paid for the repairs.

R&D Motors has been in business for over 12 years and takes pride in our reputation and the vehicles that we provide for our customers. If and when there is a problem with a vehicle, we go above and beyond the call of duty in assisting and providing care for our clients. We apologize that it took more than once to remedy the problem with this particular customer, however; the fact is - we did, and we always will. R&D Motors has always and will always take care of our clients. Come see for yourself!

posted at 09/17/07

ckfiddle

DO NOT BUY - hide mechanical flaws, poor service

The earlier negative review is unfortunately true - they were very sleazy about hiding mechanical flaws in the vehicle they sold me as well (LARGE mechanical flaws - this is highly unethical). In addition, the dealers gave me conflicting info about the car, backpedaling when I noticed issues with it, etc - ie: "Uh, that's just the way these cars sound". Seriously, what self-respecting dealer says that? My car was claimed to be in "excellent" condition, and we found:

Brakes less than 10% - they told me that the brakes were new.
Radiator leaking
Transmission & CV joint problems
Oil was disgusting
Claimed it was a non-smoking vehicle (it wasn't)

It's taken roughly $1,500.00 in repairs getting this vehicle in safe condition, and will have to fix the radiator myself (otherwise we'll be pushing up at 2 grand). Even in the used-car world, it's just not ethical to sell someone a car with this much repair needed without informing them (and flat-out lying about most of it). Hopefully they will take these reviews as an opportunity to improve their standards, but I wouldn't bank on it, and would recommend going somewhere with a better reputation for honesty.

posted at 01/11/08

Ron12

Best used car dealer in texas

I Recently bought an 02 Honda Civic from Rob Dunbar (owner of R & D Motors), under an as is contract. The civic that I had purchased had a overheating problem that Rob was quick to attempt to fix through his groovy mechanics. The problem persisted and it turned out to be a blown head gasket, Knowing that I paid good money for a vehicle that I was under the assumption was mechanically sound, he made a clean trade. He gave me another 02 civic with half the miles for the same price, I couldn't believe it. Rob truly made a compassionate gesture by having me in a vehicle immediately after having issues, even though he technically didn't have to do anything under the as is clause, he proved to be a man of his word by treating me as family!
Ultimately Grateful,
Ronnie Laird

posted at 02/21/08

ShagSpencer

Courteous, informed, professional-- and not "motivated by greed"

Courteous, informed, professional-- I believe you can trust these guys 100%--When the vehicle that I was near buying was sold by another salesman, Rob, owner, vowed to make it up to me. I did not expect what happened within 48 hours. I was offered as replacement a year newer vehicle with lower miles and much higher book value at a substantially lower price. He knew what I wanted and what I could and would pay-- yet passed on over $2000 in savings as an apology that wasn't even necessary

posted at 03/01/08

almcalister

Quality at a great price

We became acquainted with the owner of R&D Motors by chance a couple of years ago. I would normally be afraid to buy a used car, but we hate to pay new car prices and Rob is a very nice guy who really loves and knows a lot about automobiles and trucks.

I mentioned were thinking about getting a medium-sized cross-over and Rob offered a great deal on a low-mileage Mazda SUV. It really looked and drove nice, so we took it. We were able to get a loan for what we paid, so there was no money down. We have loved the truck, with its high quality sound system, leather, deep tinting and DVD player, and have had no problems whatsoever in almost a year of driving over 20,000 miles including trips to the coast and both sides of the Mexican border.

Last month we decided to get a sports sedan as a second vehicle. Rob recommended an Infiniti he had just gotten in and again the price was outstanding. I'd never considered a new one of these because of the price, but we could afford this and inside it is just about the nicest luxury cab I have ever seen. The Infiniti was mainly for my wife but I love to drive it because of the way it performs. Again, no problems whatsoever.

Rob makes an effort to get high quality vehicles, loaded with options and at the top of their line, that he can sell at a great price. We have had no problems with our vehicles but understand and believe that, if we did, he will stand by what he sells and do whatever he can to make sure his customers are satisfied.

When school starts by son may be scaling down from his pickup truck to a gas-saving sedan. If he does we are going to R&D motors to find it.

posted at 07/10/08

adrian5

thank you

Recently j bought a car from r & d motors a 03 murano!!!! When I bought it they told me that the car did not come with a warranty but if anything went wrong just come by the shop and they would help me out!!!! And 5 months later it happened. The transmission was failing. So I took it to a mechanic they were trying to charge me $4,000. I called r & d motors and they told me they could get it for a lot less! They towed the car for free and got the whole thing done for $1,000! My point is they are awesome they worked with me and helped me out as much as possible. So stop by I recommend them hands down over any place else! They have a great selection of cars!!!! And great customer service!!!!!!!

posted at 10/01/10

Miki like the mouse

Buy From Them

My experience started with Zak. I spoke with him on the phone about what I want and DON'T WANT. I'd been to what seemed like a gazillion websites and car lots looking for my perfect car.
No one was listening to me. They were just trying to throw cars at me.
Zak really listened to what I was looking for and he also listened to what I was NOT interested in. We spoke numerous times and he continued to help me with my search. Once we located a few cars I was interested in, I went to thier lot and looked at some cars.
The lot was very clean and the cars on the lot were very clean. I never got in one that was torn up or rittled with cigarette smoke. (I was SHOCKED at the other lots I'd been to. It's AMAZING what people will try to sell you. Most were in horrible shape and smelled like smoke.)
I will say I have champagne taste on a beer budget and Zak GOT THAT!
Once I made my decision on a car, I was turned over to the financing folks at the office on 53rd street and once again, I was dealing with very friendly, HELPFUL people.
Everyone there helped turn a truly grueling experience into a pleasant one. I HATE CAR SHOPPING!!!
I waited a month to write my review because I wanted to make sure I got the FULL experience from them.
I will always go to R&D FIRST when car shopping.

posted at 01/05/11

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R & D Motors

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Citysearch User

unogrrl

rdmotors

ckfiddle

Ron12

ShagSpencer

almcalister

adrian5

Miki like the mouse

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