Nicole Georgios European Day Spa
Saunas in San Antonio, TX
Saunas
Saunas in San Antonio, TX
Saunas
999 E Basse Rd.,
San Antonio ,
TX
78209
UNITED STATES
210-930-0900
Based on 1 reviews
210-930-0900
Horrible. I purchased a groupon for this business, $35 for a spa mani-pedi (a $70 value), and they refused to honor it. Fine, they're allowed to do that, says so on my groupon, but no where on the paper does it give them the right to publically humiliate me for attempting to use the groupon I purchased. I'm guessing Nicole is the one who took me back to a massage room, whipped out her iPad, sat me down, and preceded to tell me how it was my fault that they couldn't use the groupon because I was deceptive in not mentioning that I was going to use a groupon when I made my appointment over the phone the day before. I asked why they couldn't honor it and she responded with the excuse that they don't have time to serve groupon customers because they need to make money from paying customers, and that they only honor six groupons a day (2 per nail technician). I got up to leave and retrieve my groupon form from the receptionist back in the front room and Nicole followed me there continuing to lecture me for being deceptive. I finally turned around and gave her a piece of my mind explaining that I am in fact I paying customer, I purchased the groupon for their salon, I mentioned I was going to use the groupon while I was checking in for my appointment, and I waited patiently for almost ten minutes in the lobby amicabaly chatting with the only two other customers there (because they were sooo booked and didn't have time for a mani-pedi groupon customer) before they decided to deal with me in the back room. I left with my groupon paper in hand and immediately called groupon customer service to complain. That's when I found out that the receptionist had redeemed my coupon online, aka they marked it as used when I had definitely not used it, while I was speaking with Nicole. And I'm the deceptive one?! Thankfully groupon refunded my money, but that does not excuse the awful treatment I relieved at this spa. I DO NOT recommend this place to anyone. Customer service is the most important part of any business establishment, and especially when it's a spa, a place where they are supposed to help you relax and feel better about yourself. Nicole Georgios spa did not do this and they do not deserve your time or money.
Worldwide > United States > San Antonio, TX > Saunas