Monroe Muffler Brake & Service
Auto Repair in Cary, NC
Auto Repair • Tires • Auto Parts and Accessories
Auto Repair in Cary, NC
Auto Repair • Tires • Auto Parts and Accessories
2370 Walnut St.,
Cary ,
NC
27518
UNITED STATES
919-851-9214
Based on 27 reviews
919-851-9214
Nice weld job
Great job. I have an '85 Corvette that needed a weld on my left muffler. Didn't really have the money to get a new muffler. They welded my old one up really good for just $50 bucks. Thanks alot! Great service. I may actually come back...
919-851-9214
Danvers, MA (Don't Go)
I brought my car in for a basic oil change to the Danvers, MA location. Unless you want to be taken for a ride, I wouldn't recommend this particular location. The guy behind the desk is conniving and should not be trusted after...
919-851-9214
Don't go here!!
Don't expect free rotations and balances on tires bought here. They advertise this but don't honor it unless you spent more money there for other repairs. Get a tire quote from BJ's and take it to NTB (across the street) and they will...
919-851-9214
price you can afford!
i needed an oil change and they got me right in rotated my tires. i asked if my car was in good shape since it has alot of miles. they explained that everything looked good and asked when i had had my timing belt done. i never did it and...
919-851-9214
BJs and Monro - A TERRIBLE Combo!
I've bought tire at BJs and had great experience but lately (2010) it is really a poor experience. The Monro manager is rude and makes it perfectly clear I did not buy tires from him but from BJs and the BJs tire guy did not say one...
919-851-9214
Ruined my rotor and wouldn't fix it.
I had new front rotors on my car for less than a year and they warped a bit so I had Monro in Pineville turn the rotors. They ruined one rotor. The technician said their lathe had bad bands and they must watch the lathe to make sure it...
919-851-9214
Taken For A Ride
I went in for inspection. My tires passed, even though I knew they shouldn't. No, they had higher ticket items on their minds. First they took off my snows and said they then needed to do an allignment. As I had recently had this done, I...
919-851-9214
Worst service ever!
If I could choose stars in minus I would for the BJ's Monro shop in Cary.I came in due to a muffler problem. Didn't have it fixed there,due to high prices.But I did agree to have the fuel filter changed as my car wouldn't start every now...
919-851-9214
Quality Oil Change
I've only used them for oil changes but I've been happy with the service I've received. They have one of the lowest prices for oil changes in the area and depending on the number of customers, can do oil changes in about a half an hour. The most I've had to wait is about an hour or two. The convenient location allows BJs members to do their shopping while they wait or others to shop at Kohl's, JoAnn's, World Market, etc.
919-851-9214
Quality service and prices
After receiving nearly an 800 dollar quote to replace my breaks and exhaust at my local dealer, I decided to check out Monro Muffler which a friend recommended me to. They did a great job replacing and fixing my brakes and exhaust in a short period of time. The best part of all, was the price which came out to be a little over 300 dollars! I highly recommend Monro Mufflers to anyone who needs to fix their car.
919-851-9214
Good Service but be careful on repairs - BJs Monroe
They are nice but you have to be careful when you are suggested replacement of parts. It really depends on the managers on duty. Unless you know if a part is really so bad that it needs replacement, don't go by their recommendation. They will suggest so many parts to be replaced that if you act dumb, you could be spending a lot of money on parts that don't need to be replaced.
919-851-9214
Kind of slimy
I have had mixed experiences there. My last experience they got grease and grime all over my wifes van steering wheel, drivers side door panel, and carpet. I told the manager and he immediately came out and cleaned it, but the door panel had fabric that showed the wear from were he had to scrub hard.
919-851-9214
quality service at an affordable price!
Monroe Muffler and Brakes located at the BJ shopping center has always been a reliable place to have work done on my car. Prices are affordable and quotes are honest. I have compared the prices quoted to me here with other local shops and have found cheaper prices here. My car has always been repaired in a timely manner and service has been professional and personal. Many times mechanics have personally explained the problems my car was having and prioritized issues my vehicle was facing. I highly recommend this location for repair work.
919-851-9214
super job
on many occassions i have been into this location and always greated with a smile by the monro manager i had a problem with my car and after explaining the symptoms to the manager he went for a test drive and then walked me through his findings his hands on approach was very helpful and the repair costs were 1/2 of what i esxpected my vehicle will continue returning to his location. excellent and honest
919-851-9214
Hell incarnate
While on the outside Monro may seem professional and caring on the inside the closet they have are skeletons of more bodies than the holocaust. There customers may come away as well serviced but the lack of care for employees is embarrassing to say the least. The lack of respect that they contain for the personnel is atrocious and despicable. While looking from the outside the people may seem complacent but the managers are under payed while over worked. At a base pay of 40000 dollars a year the rest of the staff is utterly disregarded and tossed aside to 9.00 and hour when the job elsewhere may even warrant 12.
919-851-9214
Monro at its worst. Both the service station and main customer care
When I took my car for the oil change, I was expecting that they will do the $19.99 oil change with free tire rotation as they were displaying on outside board. Guess what!!! the guy at the desk printed the printed the paper and asked me to sign it without telling what service he will be doing. I signed the paper thinking that he will be doing the regular oil change.
919-851-9214
monro auto service center
afte spending a lot of money i towed my car and made it repair by another service center. When I went to monro they checked the only parts they replaced.
919-851-9214
Nice weld job
Great job. I have an '85 Corvette that needed a weld on my left muffler. Didn't really have the money to get a new muffler. They welded my old one up really good for just $50 bucks. Thanks alot! Great service. I may actually come back this weekend because my right muffler just broke off. lol
919-851-9214
Worst service ever!
If I could choose stars in minus I would for the BJ's Monro shop in Cary.I came in due to a muffler problem. Didn't have it fixed there,due to high prices.But I did agree to have the fuel filter changed as my car wouldn't start every now and then. Without even checking the car,the manager says the fuel filter had to be changed.I don't know anything about cars,and he gave the impression this would solve the problem.But it didn't. Another guy in the same shop said it was weird to change fuel filter without checking battery. Turns out the battery is bad and I was tricked into changing fuel filter instead.Asked for a refund or a new battery without paying, as diagnose was wrong.Turns out they never did a diagnose and just decided to change a part and see if it worked.Now my MPG is horrible and I need to pay for a brand new battery as they are not willing to help at all.They did a mistake and I am paying for it. Whatever you do,DO NOT GO TO THIS PLACE! Unless you want to throw your money ou
919-851-9214
Don't go here!!
Don't expect free rotations and balances on tires bought here. They advertise this but don't honor it unless you spent more money there for other repairs. Get a tire quote from BJ's and take it to NTB (across the street) and they will match the price.
919-851-9214
Ruined my rotor and wouldn't fix it.
I had new front rotors on my car for less than a year and they warped a bit so I had Monro in Pineville turn the rotors. They ruined one rotor. The technician said their lathe had bad bands and they must watch the lathe to make sure it doesn't chatter. He was busy working on something else and it chattered, thereby cutting grooves into my rotor. The rotor was usable but the brakes squealed. (yes, ceramic pads.) He told me to set the brakes by braking hard a few times. This didn't help. When I went back to have them turn them again they showed me the grooves and told me they were causing the squeal. I explained to the manager that they, in fact, had created the grooves. I asked him to turn the rotor again and he couldn't because there wasn't enough metal left over. He then said there was nothing they could do. I had to buy a new rotor at Auto Zone and put in on myself. These guys have great service when you're standing there with money in your hand. But if they ruin something....the
919-851-9214
Taken For A Ride
I went in for inspection. My tires passed, even though I knew they shouldn't. No, they had higher ticket items on their minds. First they took off my snows and said they then needed to do an allignment. As I had recently had this done, I doubted I needed it and said no. Then they said Good news, all you need is an emergency brake cable I couldn't figure out why, as I use my emergency brake only about 2 times per year. But I let them do it otherwise I wouldn't pass. On the way home I kept hearing a loud clunk everytime I braked. At one point there was a sound like I was dragging metal garbage cans behind the car. I went back the next day and they looked at it and said I had bad calipers. I, in a waiting room full of people, said, No, you need to find the real problem. You already changed my calipers recently. They said they'd take care of it. After a long wait a guy handed me my keys and said I was all set. After sitting in Monro for 2 days I was anxious to leave and didn't ask what
919-851-9214
BJs and Monro - A TERRIBLE Combo!
I've bought tire at BJs and had great experience but lately (2010) it is really a poor experience. The Monro manager is rude and makes it perfectly clear I did not buy tires from him but from BJs and the BJs tire guy did not say one word to me... he just stood there with a blank look on his face.
919-851-9214
price you can afford!
i needed an oil change and they got me right in rotated my tires. i asked if my car was in good shape since it has alot of miles. they explained that everything looked good and asked when i had had my timing belt done. i never did it and did not know what it was, they explained what it was and what it did and gave me an estimate. i called a few other places, ntb and precision tune and they quoted me about 150 dollars more i then called aaa they where 300 dollars more. i brought it back yestarday and they did it for me and i think the car is alittle more faster but thats just me thinking. great guys over there very straight forward and brutally honest. they know thier stuff and priced right
919-851-9214
Danvers, MA (Don't Go)
I brought my car in for a basic oil change to the Danvers, MA location. Unless you want to be taken for a ride, I wouldn't recommend this particular location. The guy behind the desk is conniving and should not be trusted after recommending a repair that wasn't even necessary. I also noticed a couple of women having come in saying that their tires were not rotated, even though it was supposed to be done with the oil change (it was advertised that way). I would not trust this guy and he takes advantage of women.
919-851-9214
Attempted to give me an unnecessary service!
I would be careful going here if you don't know much about cars. The employee(s) tried to sell me a device that I didn't need!!! I went in because I thought I needed an alignment. While the service men had my car on the lift, I was told that my car was leaking brake fluid and that the brakes could go out at any minute; and would cost around $300.00. No brakes are no joke to me... but it didn't seem right. So, I got both a 2nd and 3rd opinion, and there was no brake fluid leaking, but there was a bump in my tire causing it to shake! They never once told me that the bump in the tire was what was causing the car trouble!
919-851-9214
Always get a second opinion!
Last week I took my car to Monroe for an oil change. It's always convenient because I can get my shopping done while they work on my car.Worldwide > United States > Cary, NC > Auto Repair