Lorraine Cab Co
Taxis and Car Services in Dearborn, MI
Taxis and Car Services
Taxis and Car Services in Dearborn, MI
Taxis and Car Services
15100 W Warren Ave.,
Dearborn ,
MI
48126
UNITED STATES
313-582-6900
Based on 8 reviews
313-582-6900
Good Ride Bad Dispatch
The taxi driver was very nice and on time. We got to our destination in a timely manner. The only problem I had was when I called to get the taxi and gave my address to be picked up from the operator told me that my address did not exist and that it was not possible. He the proceded to not confirm my pick up and hang up on me! I called him back and told him he was extremely rude and could take my business elsewhere. He then told me it was confirmed and told me he said this the last time we talked, but all I remember is getting hung up on. So if you don't mind being called crazy and a liar the ride was nice.
313-582-6900
cab service, customer service
I called Lorraine Cab Co one day, I spoke to a dispatcher by the name of Staci, she was incredibly friendly and a tremendous help. She completely went out of her way to get me a cab for my daughter as quickly as possible. See, I am in Colorado and at that moment my daughter was stuck at the hospital with no money, no purse, nothing. It is not customary for a cab service to provide a service with their payment sitting in Colorado. Stacy pulled out all the stops to arrange for my daughter to safely be picked up. In appreciation, I write this review to accredit Lorraine Cab Co's customer service and to annouce the outstanding care and consideration that Stacy showed during a time of need. Thank You Stacy.
313-582-6900
Dispatcher needs Discipline
Dispatcher was very rude. I told him I needed a cab at a location between 12:15 and 12:20...instead of just putting the time he yelled "WELL WHICH ONE IS IT!!!"...I have never ordered a taxi so I didn't know that a five minute difference would make somebody so mad as to yell at a customer... then just like the other complaints said...HE HUNG UP ON ME!!!
313-582-6900
Completely unreliable. Horrible dispatch. Lack of communication between drivers / dispatch.
Missed my flight due to the cab being late by ~40 minutes. I made a call for a cab approximately 45 minutes before the pick up time and got a confirmation. At requested pick up time, cab never showed up. 10 minutes later, I called dispatch and was told that cab is on its way and will be at my home "less than 5 minutes". 10 minutes later, I called again - once again told "less than 5 minutes", in an increasingly irritated and rude manner. Cab finally showed up ~40 minutes late. The driver told me that he only got the call approximately 10 minutes before he arrived; i.e., he got the call 30 minutes AFTER the initial and confirmed pick-up time. End result - missed flight. I will be staying away from Lorraine from now on.
313-582-6900
happy
i had left my wallet in the cab, the phone operator stacey went to as far extent of calling my auto insurance company to track me down to get me my phone back. i was flabergasted on how she went so far to get me my property back.
313-582-6900
lorraine cab co.
I HAD CALLED LORRAINE CAB, CAUSE I HAD A FLAT TIRE AND NEEDED TO GET TO MY DESTINATION. THEY WERE VERY NICE TO ME AS A CUSTOMER ON THE PHONE. THE CAB HAD ARRIVED TO MY HOUSE WITHIN 20 MINUTES. THE DRIVER WAS VERY NICE AND POLITE TO ME. I WILL ONLY USE LORRAINE CAB FROM HERE ON OUT WHEN I NEED A CAB TO PICK ME UP.....
313-582-6900
Very unprofessional
I called Lorraine Cab company at noon, the neighborhood I live in is not the easiest to find so I made sure I told them they city in which I live. Needless to say after 30 minutes no one showed. So I called again and repeated the information. Waited another 30 minutes still no cab. I made one final attempt at a little after 1. The dispatcher was so rude to me. I explained to her that I called over an hour ago and before I could finish she yelled "No ones in the are" and hung up. I will be reporting her.
313-582-6900
Rude + Bad +Rude = don't ever use
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