Kwik Kar Lube and Tune
Auto Repair in Austin, TX
Auto Repair
Auto Repair in Austin, TX
Auto Repair
3416 W William Cannon Dr.,
Austin ,
TX
78745
UNITED STATES
512-891-7800
Based on 6 reviews
512-891-7800
Great Service!
I own a classic car which required a rubber PCV grommet for the valve cover. Unbeknownst to myself and the Kwik Kar staff, the required part is long obsolete and unavailable through the usual channels (including classic car parts suppliers nationwide). This was a one off part that seemed to be manufactured by Ford in 1970 only. Rather than give in and recommend that I buy a new set of valve covers ($$$$) that would fit a readily available grommet, the Kwik Kar manager, Julianne, spent the best part of a day looking high and (nation) wide for the correct part. She eventually found one that was similar to the original and the mechanics at Kwik Kar went the extra yard and used this grommet to manufacture a new one that fits my engine perfectly.
512-891-7800
Dishonest company
I went in to have my oil changed and they told me that my power steering fluid and my brake fluid needed to be changed. So I agreed and 2.5 hour later, they were done. It cost about $250.00 for all of this. Two days later I had a flat and took my car into Firestone to have the flat fixed they then asked me if I was having problems with my car overheating I said yes it had been over heating. They told me that my radiator hose was broken. I asked them if the oil changing place would have caught that. He said yes and then asked me what all they did to my car and I told him. He then informed me that my brake fluid and power steering fluid has never been changed. They showed me the strip that they used to test it. It was still dark purple, just like when Kwik Kar talked me into having this done to my car they showed me the same testing strip and it too was dark purple. Firestone told me to take the strip back to kwik kar and get my money back. When I did, the owner told me that I did not know what I was talking about and that I was dishonest. As if I tampered with it. I was not asking for my money back I just wanted what they said they did to my car to actually be done. He told me that at anytime I could have walked out into the bay to watch what they are doing. I feel that I should be able to trust someone to do their job without someone watching over them. I was wrong. I will never be back to this establishment!!!! The owner was very rude and does not know what customer service means; to me customer service is the most important thing in a business. If I treated my customers like this they would not return nor would I expect them too!
512-891-7800
Good customer service but slow
I called Kwik Lube one afternoon and asked if they were busy and if they could take my car in that day. They said they could see me at any time because they were slow, so I told them I'd be there in 5 minutes (I live around the corner). Right as I pulled up another person did too but the guy that worked there went to the other persons' car first. I was slightly annoyed at that only because I had made the effort to see if they were busy and to get there quickly. So anyways I had to wait regardless in the waiting room and it wouldn't have been so bad if the guys working there would've started on my car immeadiately after the first guys' car was done. But they didn't and I ended up sitting around for about an hour just to get my new car inspected. Mind you there was one other person in the waiting room and 3 mechanics on staff. Ah well, I'll probably go back because it's close...
512-891-7800
Good friendly service, good prices, a good deal overall.
This place has done all my oil changes, my inspections and a few major repairs in the last 2 years. I do not go anywhere else.
512-891-7800
Waiting Waiting and More Waiting
Thought it would be a good thing to support a neighborhood owned & operated business. Being Circle C resident myself, I took my nissan in on Wednesday afternoon November 6th for what was going to be a full 30k mile service visit. I parked and went inside to the counter hoping to discuss the several items I wished to have completed. I waited at the counter for over 10 minutes while no less than 3 service agents walked aound the service bays while never coming over to greet me or ask if they could help.
512-891-7800
Scam Artists
I wish I could give Kwik Kar ZERO stars. This place is getting more and more ridiculous over time - I am never going here again. The only people going to this place are people who don't know that they're getting ripped off. I called about my VW Passat recently - I needed the timing belt changed. They quoted $1200, saying that they get authentic VW parts which cost more Meanwhile, the VW Dealer itself is quoting $800 ($500 labor, $300 parts.) Obviously I went ahead with the dealer.Worldwide > United States > Austin, TX > Auto Repair