Reviews

Based on 13 reviews

rblogger

Your palette and your wallet will be better off elsewhere!

Of all the wonderful places to eat in the cities, this is most definitely not one of them. Bad service, bad atmosphere, and an extremely negative and distasteful owner.

I gave one star because it wouldn't let me give less than that.

posted at 08/20/11

headcase

I hope they've improved...

Perhaps I went on a bad night, but my experience was awful. On a slow sunday night I expected that I'd be waited on with some degree of competence. Unfortunately, I was a witness to just about every restaurant service error in the book. The food was good (no complaints), but nothing special. I had pork ribs and mashed potatoes, which I could have gotten elsewhere much cheaper. The prices are generally very high. Go there when it's on someone's business account. Nobody in the place seemed to care that we were there. Sad. I won't go back.

posted at 12/16/05

whatcanyoudo

What?

I have to say I go to Kozlak's nearly everyday for lunch and I love it. I have NEVER had an experience like the one mentioned here. We have always had silverware, bread, wonderful service, great food and at a decent price. I couldn't belive the seafood buffet during lent for only $12.95. (And it included scallops.) I always feel welcome at Kozlak's and will continue to enjoy lunches there!

posted at 04/17/06

youngtcer

Sunday Brunch Buffet = best deal for your buck

Live jazz music, including intimate performances at your table, really tops off the experience. I would get there early when they open; it's more fun to have the buffet and the musicians all to yourself.
The staff were friendly and polite; not overly endearing, but still genuine.
The food was great, and if you're going to pay $10-$15 for a buffet elsewhere, you should just spend the extra bucks and eat here. The caramel rolls and pancakes with pecan syrup are heavenly. The custom-made-to-order omelet station is a treat, the salad bar is decent...there's something for everyone. The only con is the building's exterior, which makes it look like a dive. Inside, it is anything but. I recommend it for special occasions.

posted at 08/17/06

twincity10

Very poor customer service

The ambience and food at the restaurant was actually very good. Unfortunately, we most definitely cannot say the same about the customer service. Our group experienced very disrespectful service on the phone when setting up our reservation. While this should have likely persuaded us not to go, we decided to chance it. Unfortunately, the flowers that had been ordered for Valentine's Day meal were not on the table. When I asked the hostess about them, I was told to "settle down sir" and was patted on the arm dismissively. This would have been fine as at the end of the meal I asked the waitress if I could take the matter up with the manager. Much to our surprise and chagrin, the hostess was apparently the owner.

posted at 02/10/07

ehawn

Very Enjoyable

Delightful experience. The staff were polite and friendly. The food was very good and the music entertaining. A very nice way to spend a late Sunday morning.

posted at 04/13/07

Eponine03

Run, Don't Walk Away!

I made what I thought were "coveted" reservations for the Mother's Day brunch. I believe the menu is the same as would be served on any Sunday, but with the addition of a holiday, the price of the meal was increased. After reading several reviews, I felt confident that the buffet would be tasteful, well cooked, and provide ample selection to warrant the price.

I would liken the experience to buying a sump pump during a state-wide flood. We paid a premium for the necessity of taking mom out to dinner. The meal itself was horrendous. The desserts were unrecognizable and inedible. The mimosas were $7.50 and made with cheap champagne. Utterly tasteless. The salad bar consisted of iceberg lettuce, shredded cheese, black olives, cherry tomatoes, and dressings. No meats, no beans, no mixed greens. The "hot" buffet should have been called the "luke-warm" buffet. Nothing was served above room temperature. I actually cried after my mom started to eat her meal, realizing just how awful it was and how much money I was going to have to shell out for one of the worst meals of my life.

The service was non-existent. We had to flag down our waitress several times to get our bill. We wanted to get out of there as fast as possible. I would never recommend this restaurant!!!!! Unless you want to be overcharged for something you could order at a Perkins or Country Kitchen, don't go!

posted at 05/11/08

LadyBarb

Nice established elegant restaurant

Lunch has always been a favorite - recommend the Kozlak's salad with chicken. A nice place to have good conversation and great food.

posted at 01/20/09

Anna Lynn

Great Food, Terrible Service

My husband and I tried Kozlak's for our anniversary dinner and spent most of the night waiting for our server to get his act together.

It took about 15 minutes from the time we sat down before he acknowledged us and took our drink orders. It really wasn't that busy in his section, but he struggled with juggling multiple tables.

After forgetting the drink orders and going back for them, he was ready to take our orders. I said I would have one of the specials and our server replied, "No, you won't and don't think about getting the prime rib either." I would have appreciated a heads-up that they were out of our top two dinner selections when he took our drink orders.

The food was excellent, but we didn't receive our entrees until 70 minutes after we sat down at our table. It took our server two tries to remember we needed bread with our salads and he didn't ask how our food was until we were done with the meal. After my wine glass was empty for 15 minutes, my husband finally flagged down a bus boy in our server's absence.

And here's the best part of all...he had an assistant. There were two of them and it still took that long!

posted at 08/22/10

PomPomHarpist

Poor Customer Service and hair baked in food...no resolution

I received a groupon for my birthday for Kozlak's. We got there when it first opened for lunch for a Thursday buffet but the food was not ready. Buns were out but then they were taken away. Filled up on salad before the hot food finally came out. We had $4 left from the groupon that could not be used towards tax or tip so we asked to buy a dessert to go. We were told most people let them have the extra money...told this by the owner, Lynn, at least she said she was the owner. We paid $3.50 more for a $7.50 brownie. Got it home and there was a hair baked through it. GROSS! It also was not a full brownie, a large corner was missing. For $7.50 there ought to be a whole brownie. I called about the hair and Lynn offered to refund the $7.50 but only after a lecture where she made me feel cheap for using the groupon. I suggested if she does not like people to use the groupons perhaps she should not offer them. A week later still no check but she did call and spoke to my husband and said she would send a check for $3.50! Talk about cheap!! My mother and her friends have been long time patrons of this place but they all agree that the service has gone way downhill.

posted at 09/04/10

budrae

We are often treated very poorly here

By the OWNER!
She (Lynn) gives terrible Customer Service, is rude to the guests, and has an overall terrible attitude! Please take some time off -- you need it with an attitude like you have!
We will NOT be going back to this place anytime soon!

posted at 11/01/10

Janice Gibbs

Our Christmas Dinner was almost ruined!!!

We made reservations for the 12 of us to have Christmas Brunch at Kozlak's. We were almost giddy because we would not have to do the work. How fun for us and our family loved the idea. Well, when the "owner Lynn" called to confirm everything, my husband told her there would be 2 more. She became so rude to my husband and he handed me the phone. The conversation with her was so awful, I just can't believe she can still be in business. We called back and cancelled and her response was "That's just fine". How could she ruin what we thought was a very, merry christmas for us? This morning we made new plans and I know it will be wonderful since Cozzetta's is catering our dinner. I hope "the owner" has a very, merry christmas.

posted at 12/21/10

Paullam

Sadly gone downhill...

I've visited Kozlak's Royal Oaks on and off for many years. Unfortunately what I remember as a great restaurant is no longer.
We (two of us) went for a special occasion dinner and had the wild mushroom appetizer ($10) which was okay, but with few wild mushrooms. I ordered the walleye with pecan demi glaze ($27) and he ordered the flat iron steak with a peppercorn demi sauce ($21). The entrees come with potato and salad or soup. Salad bar is $3 more. My feeling is for higher priced entrees, include the salad bar or price the entrees to include it. The salad that came with the entree was romaine on a six inch plate tossed with dressing and parm with croutons, very dull.
The steak was okay but too thick for the tougher (but flavorful) flat iron cut steak. I was swimming in way to much sauce with so many peppercorns it was not pleasant to eat. The walleye had to heavy of a flour coating on it with a sauce that was more like brown gravy with pecans than a demi glaze. I think some of the cooks may need more training!
The dining room is looking sadly old and worn. Duct tape on the carpets and stained chairs. Looks like the restaurant is trying to cut corners to save money?
The bill for two with one drink each and two (not hot) coffees was $92. Overpriced for the quality of food and worn decor.
The service was good.
Kozlak owners please know there are so many "great" places to spend our dining dollars and make some needed changes soon!

posted at 06/18/11

Review This Business

Kozlak's Royal Oak Restaurant

Contact us

Location

Reviews

rblogger

headcase

whatcanyoudo

youngtcer

twincity10

ehawn

Eponine03

LadyBarb

Anna Lynn

PomPomHarpist

budrae

Janice Gibbs

Paullam

Detail information

Nearby

Houlihan's

Zander Cafe

TGI Friday's

Dixie's On Grand

Louisiana Cafe

Bakers Square

Champps

Copper Dome

Kozlak's Royal Oak Restaurant