Location

5701 Northern Blvd.,
Woodside, Queens , NY 11377 UNITED STATES

Reviews

Based on 2 reviews

hubbaduck

Buy your next car somewhere else!

I bought a 2006 Toyota 4Runner from this dealership last week. I was greeted politely and the sales rep. Josef Basmagy was a nice guy. Other than that, I don't even know where to start. First of all I was looking to finance 4K of the deal. Since I'm an immigrant and do not have a credit history, I thought this would be a good opportunity to establish one. I spoke to my bank, and got confirmation that this would not be a problem. On the day I come to pick up the car, they have me waiting for four hours. As I was to pick up the keys, they tell me that they wont release the car until they get the full payment from the bank (a few days later). When I ask why, they tell me that the bank needed some follow up information. It turns out that they had given the bank the wrong number for my income. I ask them for how long they've know this, and they tell me a few hours. They did not even mention this for me until the last minute. I was now ready to walk away from the deal, but since my wife's car had broken down that same day, we really needed a car. I decided to just buy the car outright, without financing.
When I received the key for the car, I received only one key. I ask for the spare, and the remote. This I'm told they will provide the following week. Then when I get in the car ready to leave, I notice that the warning light for the tire pressure is lit. I point this out to the salesman, and he tells me that it will go off after about five miles. After driving the car for about 200 miles, the light is still on.
A few days after I bring the car home, the windshield cracks. Clearly the windshield has been hit by pebbles more or less where the wiper blade is when they're turned off. I figured this should not be a problem to get Koeppel to fix, so I call them up and schedule an appointment three days later. When I come to have the windshield repaired, I speak to the manager at the service department. He tells me that I will have to cover the new windshield my self. He also tells me that all cars are thoroughly inspected before they sell them, and there's no way that they would miss an imperfection caused by pebbles on the windshield. I went on to say that due to the location of where the pebble hit, it could easily be missed under the inspection. He brushed me off again, and said there was no way they would miss that. How come they missed the warning light for the tire pressure then?
After all this, I walk over to talk to the sales guy regarding the key I was expecting to pick up. He tells me that they do not have any more keys for this car, and I will have to contact Toyota to have a new one made. After updating him on everything, he says he will talk to his manager about reimbursing me the cost for the key, or at least 50% of it, since I've been so unfortunate. It remains to be seen if this will happen or not. No matter what I will have to go back to Queens from New Jersey a third time. I will also have to be prepared to spend the whole day arguing with whatever manager to get my reimbursement.

One of the things I noticed when I came to the US from Norway two years ago, was the excellent customer service I received everywhere. Since then I've had one or two experiences where it has been less than perfect, but nothing comes even close to my experience with Koeppel. Here I was treated poorly as a customer by several of the managers. This tells me that that's how they do things there. And it's not one manager having a bad day. Hopefully more customers will speak up against this kind of behavior, or buy their car from a different dealer. The only way businesses like this will learn, is when they loose business as a result of their way of conducting their busienss.

Due to an addition to our family, we will need to get my wife a new car in a couple of months. I can guarnatee that it will not be from Koeppel.

posted at 06/01/10

acaballero

One word...Shady!

We went in knowing we had a good-excellent credit history and were looking to lease a car and liked the CX-7. Long story short, they gave us some story that they couldn't run our credit report because that person was busy. They came back to us on Monday telling us that we were not approved by the premiere agency so our monthly payment would be approximately $100 more than we anticipated! We decided to go to the Toyota dealership on the same block to check out the Rav4's and worked with the nicest, most down to earth gentlemen by the name of Bruce Edelman who gave us am incredible lease package and best of all, confirmed that my credit score was 792!! I don't know what the people at Mazda were trying to pull but I am so glad we did not go with them as they obviously were hiding something. To top it all off, we still have not received our down payment and when I called to get an update, I was told it would be done today. When I asked what the delay was I was told that he they didn't want to say that this wasn't a priority but they just aren't and that I would have to wait an additional 3-4 days before the money hits my account. Beyond inconsiderate!

Do your homework and visit other dealerships before you decide on buying from them and be sure that they run your credit report infront of you to ensure they are not making up lies so they can suck more money off of you than necessary. My advice..go to Toyota and see Bruce Edelman...he will treat you right!!

posted at 09/28/10

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Koeppel Volkswagen Incorporated

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hubbaduck

acaballero

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