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Houston Swim Club
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Houston Swim Club

Specialty Schools in Sugar Land, TX

Specialty Schools • Swimming • Swimming Pool Supplies

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281-313-7946

Location

9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES

Reviews

Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
Houston Swim Club 2.6666666666667

Based on 6 reviews

Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
1 5

Poor policies, facility and personnel

First, it's dark, dank, and old looking, and a very inefficient facility. I took a mommy and me class there. It can take 30 minutes or more (after a 30 minute class) to get the chemical treated water off your baby and to dry him or her before taking them home because the Club only has 2 or 3 tiny shower rooms and they may have several classes ending at the same time.

Second, the Houston Club has very unhelpful personnel and very inconvenient policies. My daughter, now age 5, took lessons for over a year (intensive, then twice a week, then once a week) at another club, but because I thought her progress seemed a bit slow, I decided to call the Houston Club and give them another try. However, I was told that the Houston Swim Club refuses to allow any student to take 'regular' classes without taking classes first in one of their 'special 'everyday sessions in order to learn their method. This is very inconvienient since most families have other activities, too. EVEN WORSE, e
posted at 09/05/07
Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
1 5

Houston Swim Club is horrible!!!!

I have horrible personnel problem with Houston Swim Club also. The teachers are great but if you help with an issue, good luck!

I've had two bad experiences with this place. I refer my nephew to this swim club and he was so excited on his first day there. My sister took him there an hour ahead and signed him in. She even checked with the front desk telling them her son's instructor and asked to see if she needs to do anything else. They told her no so she sat and wait. The time came for my nephew's class, he ran out to the pool only to find no teacher in sight. They went back to the front desk to inquire and they were told the instructor was not scheduled to teach that day!!!! My nephew was so disappointed he started crying and my sister even made a call to talk to the owner, Lisa. The result of them screwing up and schedule her on a date that the teacher doesn't teach?!!!! Nothing..not even an apology.

The second incident is when my son was not a match with another teacher.
posted at 09/08/09
Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
3 5

Bad polices and customer service of Houston Swim Club

Houston Swim club polices and customer service are not satisfactory and acceptable. If you have a issue good luck. Their only answer is it is our company policy. They do not put any effort to resolve the issue fairly. One major concern is when we register whatever we ask they say what we like to hear instead giving the honest answer. Then, when the issue arises they say it is written down on registration form or contract papers.
posted at 12/06/10
Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
1 5

filthy facility-- way too crowded and overbooked.

Greed has taken over, pool is so crowded, the kids have to stop to let others pass when trying to swim.

Club needs to scale back attendance, clean up the place and add more dressing rooms and showers
posted at 04/30/09
Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
5 5

Other review...not so much

Yes, the pool is crowded...which tells me that they are good at what they do. The instructors are good at maneuvering kids so that they continually progress. As for the bathrooms...pretty sure kids are there to learn swimming, not have lots of dressing rooms. Kids can be showered at home. I'd rather pay for quality lessons than a state of the art bathroom!
posted at 09/10/09
Houston Swim Club 281-313-7946
9910 Highway 90a.,
Sugar Land , TX 77478 UNITED STATES
$
5 5

more praise for the houston swim club

I have to agree with swimmomof4 that if a place is busy then they must be doing something right! I have seen terrific and regular progress with my own children and am quick to recommend houston swim club to friends who want their children to actually learn how to swim. I must disagree with jumpers because my family has had nothing but a positive experience. As for the "ridiculous" policies, name one business that has no policies! The policies are easily understood for those who take the time to actually read them.
posted at 10/16/09
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Detail information

Company name
Houston Swim Club
Category
Specialty Schools
Rating
2.7 (6 reviews)
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Houston Swim Club

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