Reviews

Based on 11 reviews

pattimayonnaise

Great service

I brought a rather expensive silk dress here to be altered. Not only did they do it quickly (within 4 days) but they were friendly and not overpriced. The owner can barely speak english but he is in no way pushy or rude, in fact he pretty much knows exactly what you need done w/out asking! I would definitely recommend this place.

posted at 05/03/07

saradiask

Go only if you want your clothes ruined!

Hong Kong Jack Tailor was the worst service experience of my life! I wish I were exaggerating but I'm not. Though his Best of New York review raves about his reasonable prices, he actually charges much more than those rates. To get a pair of pants taken in at the waist is between $20-22 dollars (depending on how "special" he deems them to be), not the $12 or $14 his reviews claim. Apparenty, every garment I took in was very "special" because he nearly doubled his rates for everything. After dropping off 6 pairs of pants and paying an upfront 50% cash only deposit, I came back two weeks later to pick up my things only to find that one pair of pants had actually been hemmed. He lied about why that was saying that we had agreed that he would only do one pair and then if that was done alright, he would do the rest. Pointing out the fact that he had taken a 50% deposit for the cost of all alterations and taken the other pairs as well, measured and pinned, was useless because he just pretended that he didn't understand.

When he had done the other pairs of my pants, the alterations were laughingly bad (or would have been if they were not very expensive pants that he had destoyed). He took in the waist of a pair of pants that are still really loose. Another pair he tightened too much but claimed he had never altered those--even though he was charging me for them! He hemmed my lined pants such that the lining now hangs out because he neglected to hem that. Pointing out these flaws is of no use because he is rude, abrasive and simply informs you that if you don't like it, you can do it yourself. I heard him repeat this phrase to three customers.

I could even have dealt with the rudeness and utter lack of customer service if he had done a good job. In total, he hemmed one pair of pants satisfactorily but botched the alterations on the other 5 pairs. All in all, the worst tailor I have ever had the misfortune of having to deal with. Terrible experience!

posted at 12/10/07

alkagupta

Good work

I've used Tailer Jack for years and I've gotten good quality, reliable service (it's ready when promised), and fair pricing. Also, the price is agreed in advance, so there were no surprises.

posted at 01/12/08

ncbroch

This Guy Actually Ripped Me Off

Hello Potential Unsatisfied Customer:

I have never written a review but feel compelled to do so because of my experience. Let me share with you:

I went to Hong Kong Jack to get several things tailored. When I arrived I realized that a jacket needed to be taken in more. This man yelled at me, repeating that it was the style of the jacket. After sticking to my guns he agreed to take it in once again. I paid in full and left. The woman who was doing accounts wrote "paid" on my receipt.
I came back a few days later admittedly without the receipt. I told them that I had paid but I was yelled at again. "You pay now!!!", he yelled. I figured since I lived in the neighborhood I would pay...again... and come back later to collect the money.
I returned with the receipt and the word "paid" on it. Apparently they had not made a record for themselves of the first payment OR the second!!!! He wanted me to pay a third time...and I had taken the jacket home already!! What the???

Honestly, the job they did wasn't bad but the service is TERRIBLE!! They need a new record keeping method (not the spiral bound notebook they keep) and honestly, some customer service lessons could serve them.

So in sum:
1. I was yelled at 3 different times
2. I was made to pay for the same thing twice
3. I was made to feel like I was the one trying to rip THEM off

posted at 02/25/08

balva

Wow...

I went to Hong Kong Jack's after reading all the glowing reviews on citysearch. After going there, I have to believe that they are making the positive posts themselves. The guy was very eccentric, very brash, and very very stubborn. I came in to have my jeans hemmed... very simple procedure. When I came back to pick them up they were too long, no big deal I thought, just bring them up some more. He started nearly yelling at me, saying that it was the style for them to be that long. Basically telling me I had no idea what style was. Style or no style I know how I want my jeans, and I was the one paying for them. I would avoid this place at all costs. He's rude, pricey, and feigns not being able to speak english when you need him to do something. Who wants to pay for bad service?

posted at 02/26/08

kml612

beware! he may try to rip you off!

have tried jack four times. the work has always been decent, however, he tried to rip me off on my last visit and i vow never to return. i paid in full when dropping of my clothes, but when i went to pick them up, he asked me to pay.....AGAIN! i had showed him my receipt, but he claimed he had no record of me paying (keep in mind his policy is he doesn't perform any work until he receives payment first). he argued that he was doing me a favor by making me pay only once, and that he could even call the police?!?!? this guy is ridiculous and infuriating. there are plenty of places in this city which can do a job just as well as he, and for less money. all the positive media attention has gotten to his head and he doesn't deserve anyone's business. try elsewhere!

posted at 05/15/08

ann1980

Excellent Tailoring

I've been going to Jack for years. It is a bit pricey, but totally worth it. I have tried to go to cheaper tailors for the simple jobs only to have to take my items to Jack to have them fixed. He can do anything from hemming pants to totally reworking a jacket. I've always been pleased with his work.

posted at 01/03/09

kustomer

THE TAILOR WITH THE BAD ATTITUDE

MOST HORRIBLE MAN When everything goes his way, he speaks a perfect English, however, start questioning him on his mediocre work and all of a sudden he needs a translator. I used his services twice. On both occasions I had to have more alterations done since the job was not well done. The alterations --outrageously over-priced--only consisted of hemming a pair of jeans. First time--they were still too long, second time-- one leg was longer than the other .To my disbelieve, he started to argue with me. Not only does one has to put up with his UNACCEPTABLE attitude but also with his less than satisfactory work. The shop it-self could use a carpet washing, most disagreeable feet odor hits you in the face the moment you enter the place. I DO NOT RECOMMEND THIS PLACE.

posted at 03/20/09

GoodCustomer

Best, I mean Worst in New York City

DO NOT SUPPORT HONG KONG TAILOR JACK. Hong Kong Tailor Jack is a rude f**k who should feel lucky he's getting ANY business these days. I saw all these recommendations for their services, so I brought a suit in all the way from Queens to get taken in. He acted like he didn't want to be bothered with the work and said he couldn't do any alterations to the suit, then he INSULTS the suit style (calling it "old", lol, it's 5 years old) and walks away into his "office". I ended up having to lug the suit around in hot weather to find another tailor. He should really be grateful that he has a somewhat successful business, and understand that it's the customers who make or break you. They s**k big time. DO NOT SUPPORT HONG KONG TAILOR JACK!!!

posted at 05/19/09

listeyn

He did a lot of good work for me

I lost a lot of weight and needed all of my work suits brought in. He had a good review in New York mag so I called him. He did a house visit, took about a dozen suits and a few shirts, and did them all over a week and dropped them off. They have all fitted really nicely, I have been pleased with the work. I saw all the negative reviews here and don't believe them. He was very friendly and professional, a truly gracious older man.

Anyway, thought I should add my views since he is getting such a hack job here.

posted at 07/17/10

2020jefft

still the best

My wife and I have been using Jack for over 5 years. He's altered everything from suits, to jeans, and I've had him "perfect" several shirts that were either too baggy or too long. His work is always impeccable and his attitude, while a little brusque, is totally professional.
I've noticed comments about his bookkeeping, and the system is unusual, but I've never been overcharged even without bringing in my ticket. I live in the neighborhood, and Jack's prices are totally in keeping with the rates at tailors not nearly as good. Best tailor I've ever used.

posted at 02/18/11

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Hong Kong Tailor Jack

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pattimayonnaise

saradiask

alkagupta

ncbroch

balva

kml612

ann1980

kustomer

GoodCustomer

listeyn

2020jefft

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