Golusinski Lawrence MD
Doctors in Atlanta, GA
Doctors
Doctors in Atlanta, GA
Doctors
285 Boulevard Ne.,
Atlanta ,
GA
30312
UNITED STATES
404-577-7800
Based on 7 reviews
404-577-7800
Confrontational and verbally abusive office staff
My first experience at this practice was fine. However, I mistakenly gave them an old insurance card--my husband's nonprofit went through a period where they changed insurance multiple times). When the office sent a bil and informed us that our claim had been denied, my husband called about a week later to provide them with the correct information. Due to confidentiality, they couldn't take the information from him. I forgot about it for another two weeks, but when I remembered I called with my information. When I identified myself the office manager commented icily that it had "been quite some time" and proceded to chastice me severely, even though I told her that I was willing to pay out of pocket for my mistake. However, she seemed more concerned about scolding me than getting paid, and continued to berate me. I don't have a problem paying out of pocket and filing the claim myself, but I do have a problem been treated like a two-year-old. While it was certainly a careless thing to do and an inconvenience for the office manager, it in no way justified a verbal attack. While my husband couldn't take care of the problem, I think his calling for me demonstrated an honest desire to resolve the situation. My calling two weeks later did as well, though it was not as quick a response as they might have liked. When I asked the office manager to have the doctor call me she wanted to know if it was in regards to the current situation, and told me she'd spoken with him and had the power to make decisions. That was all fine, and, while inconvenient, not something I argued. What I wanted to speak to the doctor about was her treatment of me. I ultimately emailed him because I wasn't sure she'd give him my message. Unfortunately, his response was that he was sorry I felt I needed to find another doctor and that I did not agree with their billing practices. I was fine with their billing practices, but not with been treated like dirt. Unless you are a maschochist, go elsewhere.
404-577-7800
Misleading name of practice
You would be mistaken if you associated the word family with this practice. When you enter the small waiting area you are not met with kindness or cheerfulness. Instead you become the target for the unchecked aggression and attitude from the admin at the front desk. If they had to deal with someone giving them trouble on the phone they just pass it right on to you. There is no sense of professionalism and certainly no feeling of Family as the name suggests. God for bid you forget cash and can?t pay the co-pay ?they will not simply bill you like most places. Nope, instead they treat you like a convict who can never be trusted. Not until I left, stopped at an ATM and came back with the money did I even get to sign in. After signing in I was then given a speech about how people don?t pay and that they generally don?t trust anyone, if I wanted to be seen then I need my 15 dollars.
404-577-7800
Horrible Customer Service
The doctor was very knowledgable and went out of his way to assist me but his Office Manager, Antrice was HORRIBLE! She was very rude and confrontational, not only with me but the Tricare rep that called her to review my bill. She has had numerous complaints from patients and providers and still lives int a delusional world that it is everyone else that has the problem. I decided to forego my relationship with the doctor based on the treatment from Antrice.
404-577-7800
Best Doctor in town
Dr. Golunsinski is the best doctor I have ever encountered! He really listens to the patient, no matter how long the list of problems may be. So sometimes he is running a little late, but I always know that he will not rush me out of his office without treating me. I have never had to wait more then 15 mins! I also really like that he will look up the prescription info, to make sure that it is the right one for you and that your insurance will cover it. He is also very thorough diagnosing problems, and then will explain (sometimes including drawings and graphs) to make sure you understand the problem and the solution. He is really the most caring doctor I have ever had!
404-577-7800
We are lucky to have Dr. G and Intown Family Practice in Atlanta.
Have been going to Intown Family Pratice and Sports Medicine for years.
404-577-7800
Dr Golusinski IS one of the best doctors on the Atlanta.
Dr Golusinski IS one of the best doctors on the Atlanta. I found him several years ago by doing a search to locate the best Atlanta doctors. His name came up as one of the Best Family Doctors in America in Ladies Home Journal, May 2002. His office was convenient to my job and his office staff has always been professional with me. He has seen me through the good and bad and I feel like he really cares about his patients.
404-577-7800
DR. G and the office staff
I have been a patient of Dr. G for many years now and love the practice. I understand some of the problems other people have with the front office. But people have to understand there are policies and procedures in place for a reason. It seems like most of the people with complaints were trying to deviate from the policy or procedure. Antrice is pretty cut and dry but she has to be if you dont have your copay then you dont see the doctor. Its like trying to get gas but no paying for it and saying can you bill me for it I am good for it I promise. Would that ever happen No so why should a doctors office be any different. If you give the wrong insurance card you should be more alert and aware of what insurance card you are taking prior to going to the doctor. People scam on medical bills all the time and those bills are the first to ignore. It was not the offices fault they did not get paid for the services it was the person giving the wrong information. Antrice is always quick to ask has your insurance changed since the last visit that is the chance to look at the card and say oh yes sorry gave you the wrong one. End of issue. I would like Antrice to slow down and talk slower she is in the South we listen slower. It also would hurt her to smile more often that always makes people feel more comfortable. I think the office is great and I will continue to go there and will contiunue to send him friends. I play sports and have many injuries and he fixes me up and sends me out the door. So in the end ignore the bad reviews and see the Doc he is in!Worldwide > United States > Atlanta, GA > Doctors