Furniture Factory Direct
Furniture in Tacoma, WA
Furniture
Furniture in Tacoma, WA
Furniture
1913 S 72nd St.,
Tacoma ,
WA
98408
UNITED STATES
253-671-2990
Based on 36 reviews
253-671-2990
Friendly & efficient
My first experience with the company has been a most positve one. They notifed me about a mix up with delivery then, they called me to tell me that it was there. I think they deserve a 10 for reliable, informative, & overall friendly...
253-671-2990
Worth checking them out.
Really like the bed we bought. My husband and I think it should last until my son gets too tall for a twin. The bed looks nice and it is sturdy, The salesman was helpful. The bed may have been a bit more than I wanted to spend, but it...
253-671-2990
Good Value, Good Selection
We happened upon this store after seeing the sign on the freeway. We were very impressed with the selection and prices. The items we purchased were in stock, and we were able to pick them up that day from the warehouse if we wanted,...
253-671-2990
THEY CAN KISS MY A$$
This is by far the worst furniture place ever. I went to pick out new furniture for my place and the girl who can came up to me I think her name was Tiffany and boy was she rushing me and sounding irritated in helping me come to find out...
253-671-2990
Bob j
Francine Mason was very nice and helpfull. She was not to pushy but was there when I needed to ask a question. There was another sales lady on a previous visit that did not even give me any time to look and kept on asking if i needed...
253-671-2990
customer
My sales rep was Christina, and she was awesome! She helped me a lot with information, but did not overwhelm me. I loved my couch, and then ordered footstool. They called me when it came in and then I picked it up.\r
253-671-2990
Awesome buying experience
We were greeted by Mike. He was very knowledgable. He explaind things about how the store works, pointed out the area in which we were looking and left us alone to shop. He checked in with us periodically without pressure and answered all...
253-671-2990
Very Pleasant Shopping Experience
A very good selection of products, our sales representive was a pleasure to deal with. Purchased a coffee table and 2 end\r
253-671-2990
Satisfied Customer
My husband and I were pleased with our shopping experience at Furniture Factory Direct. Our sales rep Richard was knowledgeable and personable. He guided us through the showroom pointing out pieces that met our requirements, then left us...
253-671-2990
Good furniture; mediocre service
I got a great deal on my bed, and it was well made. The salesman was professional and friendly. I had my bed and an end table delivered, but when the delivery truck arrived, they only had the bed. While setting up the bed, they dropped...
253-671-2990
weezer
I can't compliment the customer service that Melissa provided to us as we shopped for a couch. She was not pushy, at all, but knew instinctively when to be available. She was able to assist us in making a decision, by knowing the...
253-671-2990
Find another furniture store!
I would absolutely reccommend potential buyers take their business elsewhere.\r
253-671-2990
very pleased
I purchased my furniture on December 2 of 2010, one thing i liked is that althought they dont have a layaway plan, if the furniture is not instock, you are only required to put down 20% of the cost. Also the sales personnel were not...
253-671-2990
Good to go
Cathy Visaya was our sales rep. She was the best! My wife had broken her ankle and needed a good recliner. I was in a hurry and needed to get my Choices made fast. She took me right where I needed to go and pointed out the perfect living...
253-671-2990
Very Pleasant Shopping Experience
A very good selection of products, our sales representive was a pleasure to deal with. Purchased a coffee table and 2 end\r
253-671-2990
counter top table and chairs screw
We ordered a table and 6 chair stools. We told the salesperson we would be on vacation and we could not pick up the furniture til we got back. I even wrote the dates we would be gone on the invoice that we both got. I then got a call...
253-671-2990
Terrible Service!
If you have ever thought about buying furniture from Factory Direct in Tacoma don't! They are terrible! They misinformed us, called my wife a liar, refused to honor their contract, and had crappy customer service! Now she has to go to...
253-671-2990
Best Price, Great Service
I love to leisurely stroll around the store once or twice to check out everything before making a decision. Francine--the best sales associate ever--allows me to look without imposing. She stays nearby in case I have any questions and...
253-671-2990
Good find
We literally stumbled upon this store while shopping for a new living room set. For some reason we had never even heard of it.
253-671-2990
Good place and price was nice
Found this place by accident one day and really liked the furniture that they had. I ended up purchasing a dresser for my son here at a very decent price. The dresser is beautiful and has held up very well. Very friendly people working here who are eager to help.
253-671-2990
Think before you buy from this place
if you get any defective piece, and even if you detect it the movement it lands, to have a good piece you will end up paying 35%. The cusotmer care is very adament and they hardly respond to what they say. Think many times before you buy from this place any furniture.
253-671-2990
Furniture Factory Direct
This store was all right. I loved a lot of pictures they had. They had a super nice wine cabinet that my friend ended up buying. They had a ok selection of furniture sets. They didn't have many bed sets to choose from. It was really hard getting someone to help you with anything. Very poor customer service here.
253-671-2990
WORST SERVICE EVER
Ryan was my salesperson who was extremely friendly and helpful. He is no longer working there and since then, I have gone through the biggest nightmare to get my couches to me which were purchased early October and now it is Mid-November.
253-671-2990
Good Value, Good Selection
We happened upon this store after seeing the sign on the freeway. We were very impressed with the selection and prices. The items we purchased were in stock, and we were able to pick them up that day from the warehouse if we wanted, which was perfect for our time frame. If not, it would have only been a day to have them shipped to the store location.
253-671-2990
counter top table and chairs screw
We ordered a table and 6 chair stools. We told the salesperson we would be on vacation and we could not pick up the furniture til we got back. I even wrote the dates we would be gone on the invoice that we both got. I then got a call in San Francisco to pick up furniture. I told them we would pick up Saturday. We returned Friday and called about picking up - they said good or it will be sent back tomorrow. Then we picked it up and the table is broke and 2 chairs have the wrong legs. We had to take back to store to see how they could fix it and are still waiting to hear how we get our table that we paid cash for. Furniture is nice but you have to order and even if paid for they will send it back and charge you a fee if you don't pick up in 3 days. Crazy!!!!! Not happy with service and wonder how many trips I have to make (70 miles round trip) to get my furniture. Sales people need to listen and company needs to think of customer, not make policies that are ridiculous. Hope w
253-671-2990
Worth checking them out.
Really like the bed we bought. My husband and I think it should last until my son gets too tall for a twin. The bed looks nice and it is sturdy, The salesman was helpful. The bed may have been a bit more than I wanted to spend, but it is definitely nicer looking than others I had seen at the Cannery. I know it is studier than the one at Wal-Mart. The bed we bought is a twin captain's bed. It is solid wood with a black laminate. I bought the extended warranty after the salesman explained that I would get a store credit if we don't use the warranty in five years. The bed with tax and warranty was over $700.00.
253-671-2990
Good furniture; mediocre service
I got a great deal on my bed, and it was well made. The salesman was professional and friendly. I had my bed and an end table delivered, but when the delivery truck arrived, they only had the bed. While setting up the bed, they dropped the rails and put deep gashes in them. They arranged to have the end table delivered by the next truck into town, but it was frustrating to have to be on call for about 5 hours until they arrived. Overall, I'm happy with the bed, but not with the service.
253-671-2990
Friendly & efficient
My first experience with the company has been a most positve one. They notifed me about a mix up with delivery then, they called me to tell me that it was there. I think they deserve a 10 for reliable, informative, & overall friendly employees. They didn't give me a set time to pick up my furniture, when I had the flu, they were very understandable. My sales rep. Stephanie was awesome. I would purchase there again.
253-671-2990
Very Pleasant Shopping Experience
A very good selection of products, our sales representive was a pleasure to deal with. Purchased a coffee table and 2 end
253-671-2990
Awesome buying experience
We were greeted by Mike. He was very knowledgable. He explaind things about how the store works, pointed out the area in which we were looking and left us alone to shop. He checked in with us periodically without pressure and answered all of our questions. He explained the delivery process and that it would take between 4-8 weeks for delivery. Amazingly we got our 7 piece sectional in a little over a week. The men that delivered it unpacked it, set it up and waited until we were satisfied, explaining everything. It is awesome and we are totally satisfied with the entire experience. I will buy the rest of my furniture needs from Furniture Factory Direct.
253-671-2990
Bob j
Francine Mason was very nice and helpfull. She was not to pushy but was there when I needed to ask a question. There was another sales lady on a previous visit that did not even give me any time to look and kept on asking if i needed help. I am glad I came back and was helped by Francine.
253-671-2990
Find another furniture store!
I would absolutely reccommend potential buyers take their business elsewhere.
253-671-2990
Best Price, Great Service
I love to leisurely stroll around the store once or twice to check out everything before making a decision. Francine--the best sales associate ever--allows me to look without imposing. She stays nearby in case I have any questions and she can somehow sense when I am ready to buy. Over the last few years, I have bought 2 couches, one love seat, coffee table, dresser and 2 night stands. Thanks again for your help Francine!
253-671-2990
THEY CAN KISS MY A$$
This is by far the worst furniture place ever. I went to pick out new furniture for my place and the girl who can came up to me I think her name was Tiffany and boy was she rushing me and sounding irritated in helping me come to find out she was in a hurry cause the store was closing so I decided to come back the very next day and Christina Cyrus helped me out. The shopping went well, but getting the furniture was HELL!! I waited a month and a half for my furniture and then when it was delivered it was damaged and the wrong furniture. I called and made a complain to DiDi who's supposedly corporate and she was the rudest and most unprofessional person I ever spoke to. I then had to wait another month to get my new furniture.. My furniture is beautiful but, the customer service is whack as hell!! THEY CAN ALL KISS MY ASS!!! (and my husband is serving this country for them??)
253-671-2990
weezer
I can't compliment the customer service that Melissa provided to us as we shopped for a couch. She was not pushy, at all, but knew instinctively when to be available. She was able to assist us in making a decision, by knowing the furniture makers, and what they represented. Our furniture arrived within two days of the delivery date, that was stated to us at purchasing, and in excellent condition. I will definitely go back to Furniture Factory Direct for more purchases.
253-671-2990
Good to go
Cathy Visaya was our sales rep. She was the best! My wife had broken her ankle and needed a good recliner. I was in a hurry and needed to get my Choices made fast. She took me right where I needed to go and pointed out the perfect living room set for a seriously good price. I got the extended warranty just because of that. Delivery was a little longer than I wanted so I scheduled the sofa and love seat for delivery and went up to the warehouse in Kent the next day to get the recliner. The warehouse was quick and it was easy loading into the back of a Ford Explorer. The delivery guys called when they were about ten minutes away and did a great job setting up when they arrived. Total set up was about 15 minutes. I will shop there again in the future.Worldwide > United States > Tacoma, WA > Furniture