Firestone Complete Auto Care
Auto Repair in Natick, MA
Auto Repair
Auto Repair in Natick, MA
Auto Repair
1362 Worcester St.,
1
Natick ,
MA
01760
UNITED STATES
508-655-5014
Based on 4 reviews
508-655-5014
Horrible customer service, arrogant staff
SUMMARY: NEVER EVER GO TO FIRESTONE IN NATICK, MA ? HORRIBLE CUSTOMER SERVICE It started when I got a quote for 4 new tires for my car. When I went later on the same day to get the work done, the sales rep (different from the one who gave...
508-655-5014
Horrible customer service, arrogant staff
SUMMARY: NEVER EVER GO TO FIRESTONE IN NATICK, MA HORRIBLE CUSTOMER SERVICE It started when I got a quote for 4 new tires for my car. When I went later on the same day to get the work done, the sales rep (different from the one who gave me the quote) was not able to give me the same price as quoted earlier. He acted annoyed when I told him that he should be able to match the price I was quoted and he said there was no way he could match the quote. After arguing and explaining for 20 minutes, he finally called the sales person (Greg) who had generated my quote. Greg showed this other sales person how it was done and after 30 minutes of annoying explanations, he was finally able to match the price as quoted by them earlier on the same day. He did not offer any apologies and acted as it was all my fault. He was very arrogant and acted annoyed the whole time. He also got really annoyed when I declined the 'Hazard Protection' and after trying several times, he finally gave up. He didn't
508-655-5014
Horrible customer service
SUMMARY: NEVER EVER GO TO FIRESTONE IN NATICK, MA HORRIBLE CUSTOMER SERVICE It started when I got a quote for 4 new tires for my car. When I went later on the same day to get the work done, the sales rep (different from the one who gave me the quote) was not able to give me the same price as quoted earlier. He acted annoyed when I told him that he should be able to match the price I was quoted and he said there was no way he could match the quote. After arguing and explaining for 20 minutes, he finally called the sales person (Greg) who had generated my quote. Greg showed this other sales person how it was done and after 30 minutes of annoying explanations, he was finally able to match the price as quoted by them earlier on the same day. He did not offer any apologies and acted as it was all my fault. He was very arrogant and acted annoyed the whole time. He also got really annoyed when I declined the 'Hazard Protection' and after trying several times, he finally gave up. He didn't try to hide his disappointment and anger after I declined the additional coverage.
508-655-5014
GOOD TIRE GUYS
I am writing this because the review on here was just horrible, and they really don't deserve it. This place has the cheapest oil change at like $20 for everything! They also have lifetime computer alignment for $200, about as much as other places but it is good for as long as you own car! The best thing is that you can bring in your tires and they balance and mount them. If that other guy thinks they are rip off tell him to go to town fair tire. They must see them coming there, each time they tell me I need 4 new tires for like $500 when i have 1 small bald patch on 1 tire, able to replace for $60 with used tire and have Firestone install them!Worldwide > United States > Natick, MA > Auto Repair