Auto Repair in Santee, CA
Auto Repair • Tires • Wholesalers
9535 Mission Gorge Rd.,
Santee ,
CA
92071
UNITED STATES
Based on 7 reviews
Rude employees here
This place is the worst! Rude, disrespectful, lazy employees who are dishonest and dont know what there doing. It took FOREVER for them to be done with my car and when I asked how much longer, the employee Jake told me to shut up!! I...Poor Service Meets aAggressive Sales Tactics
My experience with this shop works around an alignment contract which resulted in me taking my car back to this shop for a long time. First be warned. I have picked up my vehicle to discover that lug nut locks were missing, tires weren't rotated, stickers not installed on windshield reminding you to change your oil. In addition, it is rare for me to get a call back when my car was done. I have to call and find out it has been done for hours. And if I get a call it is always attached to a salesman who tries to oversell work. Be very careful to listen to the sales pitch. Rarely will you hear that something is broken or worn. It is usally something like at your mileage we recommend... What is true in 100% of the cases is that work is way overpriced and parts used are generic Kragen parts sold way beyond any reasonable retail price. Specifically...$40 for a $17 air filter, $280 for two (Goodyear/Kragen)radiator hoses and coolant, $1200 for struts. Not only expensive, but the kNew Management - Excellent Service!
I am the kind of person to shop around for both great service (not ripping a young female such as myself off) AND good deals (I am a coupon girl!). I shop prices before I go anywhere and this Express Tire in Santee had BY FAR the best prices for several services I needed. ($50 cheaper on transmission service, $40 cheaper on fuel service, $20 cheaper on Power steering service, $10 cheaper on Brake fluid flush, and $50 cheaper on each set of brake replacements than 2 other discount shops I called from mailer coupons.) I took the car in to them to see what they thought I needed. They told me I did NOT need 3 of the other services at all that I had been recommended. They did mention 2 other services but were really clear on the fact that I did NOT need them right now, and just to keep an eye on them. They were polite and courteous, offering to drop me off at home and they had someone come pick me up. I was very pleased with both Ron (the Manager) and the Assistant Manager. They chatted wjohn H
I bought tires,alignment and extended warranty on aligmentALWAYS A GOOD DEAL , GREAT CUSTOMER SERVICE
I went in last week and worked with Ron. He was super professional.He looked at my car and found a couple of things no pressure he just let me know. Well I ended up buying some brakes. He showed me everything even answered my stupid questions. Thank Ron you are the greatest.Rude employees here
This place is the worst! Rude, disrespectful, lazy employees who are dishonest and dont know what there doing. It took FOREVER for them to be done with my car and when I asked how much longer, the employee Jake told me to shut up!! I could not believe it!!! If my husband was there when I went there, he would have punched Jake in the mouth. I will never go there again and I will tell all my friends not to too. Worst customer service ever and incompetant lazy rude employees! GO ANYWHERE ELSE but this crappy store.AWESOME!
Great work, great guys!!!! couldnt be betterWorldwide > United States > Santee, CA > Auto Repair