City Lights Design Showroom
Lamps and Light Fixtures in Brookfield, WI
Lamps and Light Fixtures • Lawn & Garden Equipment
Lamps and Light Fixtures in Brookfield, WI
Lamps and Light Fixtures • Lawn & Garden Equipment
13220 W Capitol Dr.,
Brookfield ,
WI
53005
UNITED STATES
262-781-9048
Based on 6 reviews
262-781-9048
When searching for lighting to finish off our kitchen remodel we read the reviews for CityLights and most were a few years old. I thought that I would give them a look and hoped they had turned it around. You almost have to if you want to stay in biz with this economy. Guess what they didn't turn anything around and they may have gotten worse. My wife fell in love with a light group for our Kitchen & Dining room and only one fixture was in stock. We bought the group of them and back ordered three that were not in stock. (Paid up front, big mistake) The sales person said she would enter the order on Monday (7/30/12) and call us with a delivery date. Not. She never called so I called on Monday, The order was not entered but we were promised it would be entered on Tuesday and the order would be delivered in a few weeks so I started the project. No call no delivery in a couple weeks or a month. Called again and talked to a different sales person who would look into the status and get back to me, not again. No call no info. After a few days I called again and was told the same thing and did not get a returned call again but talked to the same sales person the next day and got an actual delivery date. One more month to wait and holes in the ceiling waiting for the fixture (9/30/12). Well never got a call so I called again and I was told the lights were in. I went to the store to find that our two pendulum lights were in and there was no date for delivery of the last light but our original sales person would call the mfgr to get a firm date. Again no return call so I repeated the same process that worked so well in the past and got similar results. A new date of November something but everything would be installed by Thanksgiving. Not wonderful but I would live with it. Not No delivery no call and I am beyond angry but still as polite as I could be on the phone with whoever was in charge that day. The light was finally delivered in December and my comments to the manager was that I built my entire house in three and a half months and City lights held up a simple relighting of my Kitchen for 5 months. The bottom line is pay for nothing in advance, the service stinks at City Lights, they dont care or are even helpful, management does nothing to help solve problems, they are over prices, dont order anything and really expect to get it. In the end the big box stores like Depot and Lowes are more helpful. Go to BBC lighting or a big box, I will.
262-781-9048
A Message From The Owners
Hello, my name is Ted Spillius and along with my wife Julie, we are the owners of City Lights Design Showroom. We started the business together back in 1989. For over 21 years we have served homeowners, builders, remodelers, designers,...
262-781-9048
Add this to the list of negative reviews for City Lights
It's been interesting to read the reviews posted so far. People either love or hate this place, so here is my story for what it's worth. I recently remodeled my home and my contractor recommended City Lights. Everything was just dandy...
262-781-9048
employee slapped our autistic son
We went to City Lights on 5/22/10 to purchase two lights for our home. After choosing our lights, my husband and I, along with our two sons, were standing in a circle with an older salesman discussing a third light we were interested in...
262-781-9048
They Went Above and Beyond
I went into City Lights to look for outdoor lighting. I told the salesman that I didn't want Kichler lighting because I had a bad experience with their lights and customer service and I wouldn't purchase anything from Kichler again. I...
262-781-9048
maybe not
During a major remodel project, i was asked to shop at a gallery I found nothing for my taste. I took the recommendation of my designer and headed to City Lights. I worked exclusively with Peggy and found exactly what I wanted. Pricing is...Worldwide > United States > Brookfield, WI > Lamps and Light Fixtures