Catholic Social Services
Counseling & Mental Health in Tucson, AZ
Counseling & Mental Health • Adoption Agencies • Marriage & Family Counseling
Counseling & Mental Health in Tucson, AZ
Counseling & Mental Health • Adoption Agencies • Marriage & Family Counseling
140 W Speedway Blvd.,
130
Tucson ,
AZ
85705
UNITED STATES
520-623-0344
Based on 1 reviews
520-623-0344
For over five years my partner and I had the same couples counselor - who was just wonderful. So helpful and insightful. We learned so much, and were very lucky to have his guidance and support to navigate our changing circumstances and growing family. However, when the counselor left abruptly for reasons unknown to us, we were not even notified. We showed up to our appointment and at check in, were told our counselor was no longer with CSS. We were understandably shocked, confused and devastated. The receptionist at the front desk offered no additional explanation or even apology. We had driven 40 minutes, got a baby sitter, and cleared our schedule for weeks in advance. We were given a card with a phone number of the new director to contact with no further information. When we did call the new director the next day- no apology - we were met with a standoffish "matter of fact' attitude - just "yeah he's no longer with us" and not provided with any additional insight or empathy at our situation. When we asked why were we not notified sooner, we were told it just happened and the director claimed they did not have a client list? We were also told they did not have our records? We asked if the counselor took our records with him and we were told no? Which just led to more confusion. The director became even colder when we declined to be re-assigned. Very sad situation. When you are in therapy, loosing your counselor is a huge blow. You build rapport and trust and now it feels like the rug is pulled our from under us and we are left in the dark. The way it was handled by the organization did not help. We are long time, consistent clients, and not being alerted that our counselor was no longer with the company till appointment time was handled poorly, as was the follow up.
Worldwide > United States > Tucson, AZ > Counseling & Mental Health