Budget Rent-A-Car - Anchorage Airport
Hotels & Travel in Anchorage, AK
Hotels & Travel • Car Rental
Hotels & Travel in Anchorage, AK
Hotels & Travel • Car Rental
5000 W Intl Airport Rd,
Anchorage ,
AK
99502
UNITED STATES
907-243-0150
Based on 1 reviews
907-243-0150
TRAVELER BEWARE DO NOT USE THIS COMPANY - I WILL TRY TO BE BRIEF - IN JULY 2011 WE PLANNED OUR TRIP TO ALASKA - THE ONLY RESERVATIONS I DID NOT MAKE WERE A COUPLE BECAUSE I WAS TOLD IT WOULD BE CHEAPER (NO FOOL LIKE AN 'OLD' FOOL - THIS IS THEY WHY I AM TRYING TO LET OTHERS KNOW WHAT HAPPENED TO US! WE FOUND ALASKA TOUR & TRAVEL, ANCHORAGE, APPEARED TO BE OK - VERIFIED THRU EMAIL - AND YES, WE HAD TO PREPAY OUR TOURS & CAR RENTAL! SO, I TOOK OUR COPY OF THE PRE PAID ITENARY FROM AK TOUR & TRAVEL ALONG WITH MY COPY OF CREDIT CARD SHOWING 'PAID' - GREAT VERIFICATION, RIGHT? WRONG! WE ARRIVED AT THE ANCHORAGE AIRPORT, WENT DOWN TO THE DESIGNATED CAR RENTAL, IN THIS CASE, BUDGET : (DO NOT USE) WE WERE FIRST IN LINE - WE WAITED FOR OVER 25 MINUTES (WHY?) GOOD QUESTION - BECAUSE WE ASKED AS WELL - FINALLY A FEMALE SUPERVISOR CAME OUT AND TOLD US TO (NOW YOU DID PICK UP ON THAT WORD - "TOLD" US TO COME BACK TOMORROW! NOW, THEY WERE SHOWING OUR RESERVATION, CAR WAS THERE AND SO WHAT WAS WRONG? ....SINCE I SHOWED ALL OUR PAPER WORK THRU AK TRAVEL I DID NOT HAVE THIS THING CALLED A "VOUCHER" - WELL, NOW I HAD A PROBLEM - IT WAS LATE, WE WERE JET LAG AND WE PRE PAID FOR OUR CAR - GIVE ME OUR CAR - RIGHT!.......... WELL, WHAT I ENDED UP DOING, WAS SIGNING WHATEVER PAPER WORK THEY MADE ME TOO TO GET MY CAR - LONG STORY SHORT - I PAID AGAIN!............... (BECAUSE IN THE BACK OF YOUR MIND - I WILL GET MY REFUND FROM ALASKA TRAVEL - WRONG!) WE OVER PAID FOR THIS CAR AND THEN ON TOP OF THAT - THIS SO CALLED SUPERVISOR WAS THE MOST UN PROFESSIONAL PERSON I HAD EVER DEALT WITH (MY BRIEF BACKGROUND - MILITARY & BANKING) THIS BUDGET RENTAL CAR COMPANY DOES NOT CARE ABOUT THE "CUSTOMER" - THE INSISTED ON THIS SO CALLED VOUCHER (WHICH THAT WAS THE FIRST I EVER HEARD MEMETIONED) I HAD COPIES OF ALL MY ALASKA TRAVEL EMAILS & RECEIPTS OF PRE PAIDS! AGAIN, DO NOT USE THIS COMPANY FOR IF ANYTHING IS NOT UP TO THEIR 'STANDARDS' YOU P A Y AND DEARLY WITH NEGATIVE ATTITUDE! IN ALL MY LIFE, OVER 60, I CAN COUNT THE NUMBER OF NEGATIVE REVIEWS I HAVE GIVEN - BUDGET RENTAL AT THE AIRPORT MAKES #4! ALASKA TOUR & TRAVEL MAKES #3! ENJOY ALASKA - FOR IT IS TRULY A MOST WONDEROUS PLACE - AND ALL THE OTHER PEOPLE ARE MOST COURTEOUS AND JUST WANT TO HELP YOU ENJOY YOUR VACATION! QUICKLY - EXAMPLE - THE TOURS THAT WE PRE PAID THRU ALASKA TRAVEL, YES, THEY ASKED FOR A VOUCHER, WHICH OF COURSE WE DID NOT RECEIVE - BUT HERE IS THE DIFFERENCE BETWEEN COMPANIES THAT ARE PROFESSIONAL, COURTEOUS & CARE ABOUT THEIR CUSTOMERS - THESE COMPANIES TOOK COPIES OF OUR ITENARY & RECEIPTS AND JUST SAID - "ENJOY YOUR CRUISE & DINNER" - WE ARE TRYING TO LET AS MANY PEOPLE KNOW ABOUT THESE TWO COMPANIES SO THAT YOU MAY TAKE EXTREME CAUTION TO WHAT CAN HAPPEN;......BE CAREFUL!
Worldwide > United States > Anchorage, AK > Car Rental