Banks & Credit Unions in Fairport, NY
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Banks & Credit Unions • ATMs & Cash Machines
6720 Pittsford Palmyra Rd,
Fairport ,
NY
14450
UNITED STATES
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
585-223-8645
Based on 2 reviews
585-223-8645
The bank that's as flexible as I need it to be
I love Citizens Bank in Fairport because I can conduct my banking at virtually any time of day. Feel like making a deposit on Sunday afternoon? They're open. Or Tuesday night at 8:30? They're open. That's because there's a Starbuck's inside, which is quite handy, I might add. Not to mention that the Citizen's tellers are always friendly and helpful.
585-223-8645
One Star for Great Hours- The Only Thing It Has Going For It
We have banked with Citizens for years since it bought out Charter One- we have had several "issues" pop up through the years due to being former Charter One customers - the bank always treats us like second class customers due to the fact that we have the old "dinosaur" Charter One accounts. I recently went into this bank with a problem - based on receiving a letter that said "call or go into your local branch" and the sales person (and assistant manager) both refused to even look into my account to try and determine what went wrong - they were very hostile and said it was very busy and there was a number on the paper for me to call and I should call it. What they did tell me about the account turned out to be wrong - it's like they were just saying things to get me to leave because I had a problem that needed solving and was not opening an account that they could make commission off of. Keep in mind that I was in near tears while I was there because this problem popped up without warning on our account. So after the brush off I took my toddler to the car, cried at not only the lack of help but the downright rudeness, and later began working through the problem with the customer service by phone. I will never hesitate to share my horrible experience(s) (since the horrible treatment there I went to another branch to close out my accounts - they did so nicely but did it wrong and we are now in the process of getting those issues resolved as we are being charged overdraft penalties because they double-debited the account and apparently their system keeps adding MORE fees the second they supposedly get it all credited back to us... oh my gosh it has been a nightmare... I would not recommend this bank and especially this branch to my worst enemy, let alone someone seeking a responsive bank that respects their customers and tries to help them. Good riddance, Citizens.
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