Bally Total Fitness
Active Life in Eau Claire, WI
Active Life • Gyms and Fitness • Martial Arts
Active Life in Eau Claire, WI
Active Life • Gyms and Fitness • Martial Arts
5107 Tower Dr,
Eau Claire ,
WI
54703
UNITED STATES
800-477-5557
Based on 1 reviews
800-477-5557
Actually not a review of Bally, but beware if KAVANAUGH FITNESS MARKETING (KFM Promotions) handles their contracts. In January I signed up for a 2-year gym membership at Titan Gym in Mentor, Ohio. Running the marketing campaign for them was KFM (Kavanaugh Fitness Marketing). Before signing, the conversation went like this: Me: I only want to sign up for a few months. I don't want to belong to a gym in the summertiime. KFM: You can suspend your membership over the summer months. (He volunteered this. I had never heard of such a thing.) Me: How does it work? KFM: Say you suspend it for 3 months. Then your expiration date gets moved back 3 months. Me: How do I do it? KFM: Just tell them at the front desk when you want to do it. The ability to suspend is the only reason I signed up. Now Titan won't to let me suspend the membership for the summer, saying "It's not in the contract." KFM led me to believe that it's a normal part of belonging to the gym and now Titan is hiding behind what's (not) written. Is this a deliberate bait-and-switch or a marketing company not understanding the product they were hired to sell? Either way, it shows KFM to be entirely irresponsible. All my attempts at peaceful resolution were met by hiding, avoiding, and more lying. It would cost me more to take them to Small Claims Court than what the damages are (thankfully, a fairly cheap membership), so my only recourse is the BBB and writing reviews online. Bottom line: KFM lied to my face just to get me to sign the contract.
Worldwide > United States > Eau Claire, WI > Gyms and Fitness