Reviews

Based on 32 reviews

palm trees

5 minutes later i was back on the road

posted at 10/05/10

Washington Guest

Very Courteous

Very courteous and helpful salesperson.

posted at 09/28/10

BEANO

so much fun

Richard was fabulous. Amir was so much fun

posted at 09/10/10

jinxjinxer

Keep up the good work!

I would like to salute the outstanding service I received this week from Wally M. I had driven down from San Francisco, spent a few days in Santa Monica, and was just about to drive back, when I noticed my radiator was leaking. In a...

posted at 08/16/10

CaLi1088

Laid back

If you go here and you're looking for a used car I strongly suggest you request Mazi because he is so laid back. He won't pressure you at all like most car salesman do.

posted at 10/21/10

chappys

they were just too fun!

I stopped in and my only complaint was that it ended up taking much longer than I thought it would because I kept having such entertaining conversations with Bobby and Monique in finance. Honestly, that's not even a complaint...it was...

posted at 08/09/10

Emilialape

have a pretty smooth system for getting cars in

They have a pretty smooth system for getting cars in and recording why the car is there. The person I spoke with was extremely professional, almost distant, but he listened carefully to what I said and was very experienced so it didn't...

posted at 10/15/10

guestA

very courteous and acknowledged the issue

When I arrived to Santa Monica Honda, I met with Marc Uchiyama, the service adviser. He was very courteous and acknowledged the issue and agreed to repair the vehicle free of charge. Upon repair, they discovered that the oxygen sensor...

posted at 10/12/10

Cali lover

the service dept is top shelf!

They're awesome!:) I cant say anything for the sales dept because I haven't bought a car there. But the service dept is top shelf! They were honest and professional about my repairs and I would never take it anywhere else.

posted at 10/07/10

Cali Guest

Kind and patient

Laura was very thoughtful, kind and patient, everybody else at the dealership was nice and honest.

posted at 09/29/10

GuestRay

excellent

Service was excellent

posted at 09/13/10

Guestchicken

Kind

knowledgable, proffessional, Kind

posted at 09/03/10

rosario0

feel very comfortable working with them

I am so proud to let you know that we have always been using Honda for 25 years. Herby I would like to thank the personnel of Honda of Santa Monica especially Alvin( service manager), Wally ( service adviser). Leona ( greeter) and Rudolpho (shuttle driver). They are always ready to help, very responsible and get follow up on the problems. As a customer i feel very comfortable working with them.

posted at 11/01/10

reneafulgham

Above and Beyond

When I moved out here 4 years ago, I got a fix-it ticket because I could not properly display my front license plate. I moved from a state that did not require front plates, and my front bumper did not accommodate my new CA plate. I explained my situation and Ron helped me to jury-rig the plate with apoxy, where it stayed put for several years without issue. Not only did Ron not charge me anything for his ingenuity and labor, but he also saved me the expense of replacing my entire front bumper.

A few months ago the plate finally started to come loose, and I visited Ron again today. As before, he applied the apoxy for me, helped me with a minor issue with my glovebox and sent me on my way... and it took no more than 10 minutes.

I'm sorry, but this is stellar customer service no matter how you slice it. While they have never done any diagnostic or major parts repair for me, I can say that I have been impressed on multiple occasions with their willingness to be of assistance, and neither time has their effort been financially motivated.

They have gone above and beyond for me, and if I do require some more serious work then I will certainly entrust them with the job.

posted at 12/23/10

guest36

What an experience!

My check engine light came on on my way home to San Diego, so I got off and found my way to Honda of Santa Monica. Howard Rice quickly and courteously processed my car. I agreed to pay $105 as their standard fee for diagnosing the problem (not bad, since they apply it to the cost of repairs).

About an hour later, they informed me that the gas cap hadn't sealed properly. I thought: "figures!" but he then said they weren't going to charge me a thing! 5 minutes later, I was back on the road.

I was very impressed. They had every right to charge me for the diagnostic services, since it did take time and effort and they were very busy.

If I ever break down in LA again, you can bet I'll bring my car here!

posted at 12/29/10

dustycashett

GREAT

I purchased a vehicle from this dealer in 2004 and have had it serviced here ever since. I also service a second honda vehicle here. Ron Gee is who I work with re: the vehicle's service and I couldn't be happier. A real good guy! I believe he tells you the truth when it comes to your vehicle and I believe they actually do the job 100%. Yeah, we all hate to spend the bucks on our cars, however, sometimes we just have no choice. I say for me, these guys have been great, perhaps for you too.

posted at 12/30/10

beckiemasure

No Pressure

It makes complete sense that most car dealerships would get pretty awful reviews. Car buying is a stressful and tense activity that only happens once every few years. I of all people should know this because I recently had to shop for a new car for the first time in my life and I was petrified. It was giving me panic attacks to even think about the pressure I'd be receiving from salespeople and all the money I'd drop that I didn't want to.

That's why I was so surprised when we were helped by Bobby this weekend at Honda of SM. He was super laid-back from the start and it doesn't seem like an act. He was confident in his products and therefore never felt like he had to strongarm me into anything before I was ready. He knew I was looking at other cars and he didn't say a disparaging thing about any of them. Instead, he focused on the undeniable positives of the car I was looking at there, like safety ratings and reviews.

I was fooled into thinking all car salesmen were given a bad rap, but about four test drives later I experienced the quintessential pesky salesperson at another dealership. I called Bobby back and asked him a ton of questions over the phone and he answered all of them patiently and called me right back after he had to consult his manager about the price. He matched a quoted price from another dealership and arranged to have my car of choice in their dealership the next day and never once made me feel like I was being rushed or pressured.

The next day I stopped in and my only complaint was that it ended up taking much longer than I thought it would because I kept having such entertaining conversations with Bobby and Monique in finance. Honestly, that's not even a complaint...it was just as much my fault as theirs...they were just too fun!

Bobby and his colleagues were able to negotiate a low APR despite my short credit history and the price was actually a bit lower than what we had discussed the day before. While I did get offered the extended warranty, security system and GAP insurance, I never felt pressured to buy in.

The car took a bit longer than I thought it would to actually get to the lot from the other dealership, but once I got there I was so happy it didn't matter at all. I drove off comfortable with my decision and haven't had any buyer's remorse at all! That may be the first time ever for me!

Why can't all salespeople be like Bobby? Go Bobby!

posted at 01/03/11

marylndaughtry

Impressed!

I seem to find myself rating businesses on Yelp only when I have had an exceptional experience... Nevertheless, Honda of Santa Monica truly delivered today - I found myself surprised at the ease of our transaction.

I am a Honda girl, having purchased three Hondas of five cars within the last 10 years. So, my mother in law wanted some help when she decided to purchase a 2010 Honda Insight. I spent several hours researching her vehicle, gathering price quotes, checking availability based on color, looking at true market value information and the list goes on and on. I feel like I owe my first-born to several of the sales people I dealt with. Only that would actually be a form of punishment, ha ha. I digress.

We arrived, we talked numbers (which stayed the same as the original ones quoted), we declined extra options, we signed paperwork, and we left about 2 1/2 hours later. Not bad for a car-buying experience. A little pressure to buy into extra options, warranties, etc etc but the pressure was relatively easily deflected.

We dealt with Michael (sales person) and Tyron (internet sales manager) and also Glen (sales manager). I was impressed when Glen came up and introduced himself and mentioned my track record as a Honda customer in their service department - he thanked me for my business/loyalty. Unheard of.

Anyway, I am now not only a Honda of Santa Monica service fan (I have almost exclusively dealt with Ron, who I think is great, despite previous reviews) but I am now also a fan of their sales team as well. Kudos to Honda of Santa Monica! :)

posted at 01/06/11

michiganguestab

What an experience!

posted at 01/12/11

jolienem

Great Deal

Upon arrival at the location, I asked for Liana and she guided us throught the entire sale. When it was about the numbers, Leigh Balcher was very nice and laid it out clearly for us and we purchased the car, i.e. starting all the paperwork, car in detailing etc. We feel we got a great deal for a great car! This all took about 2+ hours, from test driving it, to paperwork, financing, warranty etc.

posted at 01/13/11

Anne Hardy

Thank you for being so down-to-earth

Thank you for being so down-to-earth and helpful. I really appreciate you giving me a reality check the leather in my car.

posted at 02/01/11

Jessica Norrisp

Always really great

Always really great - have been coming her for 8yrs - same service Manager.

posted at 02/01/11

lesleejurisch

Provides an efficient, knowledgeable buying experience

As always, Honda of Santa Monica provides an efficient, knowledgeable buying experience for the customer. Our salesman, Tyron, was courteous, attentive, and diligent in securing our vehicle. We would recommend him to anyone seeking the purchase of a Honda vehicle in Santa Monica. Sivi H's orchestration of the purchase was "all business" and took minimal time!

posted at 02/08/11

merylvient

Thank you for accommodating us

Thank you for accommodating us after hous and explaining the vehicle's features & pricing options very thoroughly.

posted at 02/09/11

Valley Quail

I highly recommend

I highly recommend Honda Santa Monica Service Center!

posted at 02/09/11

rockshow

He went out of the way to accommodate my financial needs

Tyron was an excellent salesman - thorough in showing the car and assisting in comparing the two cars I was interested in. He went out of the way to accommodate my financial needs - didn't try to talk me "up" - understand exactly my bottom line and assisted in working a deal well withing my budget - He's a gem! and monique in finance - agian friendly and also understood my budget and gave me A GREAT DEAL ! Come in quick and get one too!

posted at 02/09/11

GuestCA2010

Your staff is excellent

Your staff is excellent and handle your business well. Extremely proffessional manager.

posted at 02/11/11

dianntep

Bobby made our day very joyful and easy

Bobby made our day very joyful and easy we love the choice that we have made, it's the first time that we are going home with a HONDA and because of bobbys info, input and kindness we are planing to stay with HONDA for a very very long time.

posted at 02/16/11

ElzaP

Richard was fabulous

Service was great. Richard was fabulous so much help.

posted at 02/16/11

jacksandvill

Service was excellent.

Service was excellent.

posted at 02/23/11

Vistone87

My hats off the him and the others

Like the rest of your staff with whom I had any interaction, Tyron Godwin. Was very courteous and professional. He took the time to adequately explain all the details of this sale and "tolerated" the million and one questions that I had. My hats off the him and the others with whom I had interation.

posted at 02/23/11

justhelping2

FRAUDULENT INSPECTIONS!

LADIES BEWARE FRAUDULENT INSPECTIONS WHEN GOING TO THESE GUYS! My wife just came back from one where they said the brake fluid is dangerously low...IT WAS ALMOST TOPPED OFF! They evaluated the rear brakes had only 1.8 millimeters of pad left and wanted $160 to replace them. Upon visual expection THE PADS HAD AT LEAST FOUR TIMES THAT!

DO NOT GO THERE! THEY TAKE ADVANTAGE OF YOUR FEAR!

posted at 06/23/11

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Honda of Santa Monica

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Reviews

palm trees

Washington Guest

BEANO

jinxjinxer

CaLi1088

chappys

Emilialape

guestA

Cali lover

Cali Guest

GuestRay

Guestchicken

rosario0

reneafulgham

guest36

dustycashett

beckiemasure

marylndaughtry

michiganguestab

jolienem

Anne Hardy

Jessica Norrisp

lesleejurisch

merylvient

Valley Quail

rockshow

GuestCA2010

dianntep

ElzaP

jacksandvill

Vistone87

justhelping2

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Honda of Santa Monica