About Horbett Heating & Cooling

Horbett Heating & Cooling in Buffalo, New York, is a family-owned and operated heating and cooling service provider with more than 60 years of industry experience. We offer 24-hour emergency service, so you're never caught in the dead of night without the AC and furnace service you need. Call us today for more information.

Reviews

Based on 8 reviews

galbert

Horbett Heating and Cooling

In the fall of 2005 I purchased a Lennox central air unit from Ken Horbett Sr., Horbett Heating and Cooling. Since it was the fall and the unit would not need to be used, the instillation (addition of refrigerant) was to be completed in the spring 2006. In the spring of 2006, I called Horbett Heating and Cooling and asked them to finish the instillation, but I never received a call back for an appointment. After repeated calls in early summer 2006 (after several hot days) I was able to get an appointment for the completion of the instillation. The unit worked well over the rest of the summer 2006. In spring 2007 we called for and received a preventative maintenance appointment (prior to using the unit) for both our furnace and central air units (mechanic Chuck). In June 2007, the central air unit was turned on and found to not cool the house. We placed a service call to Horbett Heating and Cooling and received prompt service from their mechanic, Chuck (6/30/07). He determined that the unit was likely leaking refrigerant and needed refrigerant charge (5 lbs). He also felt that, because he could not find the leak, the unit would likely malfunction in ?one week?. Chuck charged the unit at a cost of $339.24 for new refrigerant. When I heard Chuck?s assessment I called Ken Horbett, Jr., from Horbett Heating and Cooling to ask why he would not just repair the unit. He told me that finding the leak could take time and the summer was his busy time for AC units. Ken did offer to fix the leak free of charge to me. It is now July 7th and the Central air unit no longer functions. I?ve once again placed a call to Horbett Heating and Cooling?s who now state that their ?repair kit? is not functioning and would take a week to come back for repairs.
It seems to me that Horbett Heating and Cooling is happy to install air conditioning units, but does not want or have the capability to service these units if a problem occurs.

posted at 07/09/07

1racer1

Watch out for these people

Here is a note I sent to home depot who just brushed me off so far!

Need help to save my warranty!!!!!

RE: Warranty being threatened by Ken Horbett of Horbett Heating & Cooling

Please pass this note on to management! I will be sending it to as many executives as I can locate however there may be some that I miss.

I purchased a Trane furnace through your Cheektowaga NY store. Today the contractor said that my warranty is void if I don't pay for a service call and that is not acceptable.

A few days ago I called Horbett Heating & Cooling to find why when I turned on my AC for the first time after the install of my new furnace that it does not cool. I was clear on the phone that I was not willing to pay any part of a service call if I don't want any new work done. I reminded them that the both salesman promised that it would work because it was working when they started the install. Ten minutes after the service man left I got a call to try and trick me into saying that I will pay for a service call. The guy was running a collections game on me. When I told him I would not even consider paying for anything...he started threatening me with court, collections, and the final straw. He is voiding my Trane factory warranty as of this moment.

So I called Home Depot just to be brushed off. Then went to the home depot and reported Horbett Heating & Cooling...Home Depot pretty much said tough break and good luck with that. So I am contacting every home depot corporate officer that can be found via phone and an email barrage.

Home Depot sold this to me... Home Depot is collecting the payments. To say I must deal with this contractor is totally unacceptable. Horbett Heating & Cooling are in my opinion scummy business people and I don't ever want contact with them again.

posted at 06/24/10

kbleigh

Wonderful, simply wonderful

My old heater was 98 percent inefficient. So when they put in my new furnace my gas bills went down so much that the gas company thought we were steeling gas and replaced our meter :)

The service from Horbett was amazing and hands on. The owner came out and visited while his team were installing and the quality of work was bar none.

Kevin - Lancaster NY

posted at 09/13/10

Red2Green

Best Value for the money!

I never worked with a contractor that was as professional and knowledgeable as the staff at Horbett Heating. The first time I called, they replaced my old 80% furnace with a new 90%+ Rheem furnace; professional installation-all nice guys working on the job. I called back and had 2 hot water tanks installed, same professional service and worth every penny. Quality price for quality work! I highly recommend Horbett Heating. I'm calling them back because I also need insulation! It's great working with one company for all my household needs. This is a family business- you can tell, they really care about their work. A+ in my book!

posted at 11/09/10

ab38

PROFESSIONAL,PROMPT, AND COURTEOUS

I had a furnace installed by Horbett heating in April. It was installed so professionally. Everything was hauled away and in no time the furnace was up and working properly and there wasn't anything left behind. They were there when they said they would be. They even moved the thermostat to a new location, to make better use of the heating. They were friendly and knowledgeable, and answered all and any questions that I had. They were prompt in sending the paperwork for the rebate. I would not hesitate to recommend Horbettt heating and cooling to my friends.

posted at 11/09/10

Russell Licata

Fast reliable and fair

I having been using Horbett Heating and cooling for almost twenty years and am very satisfied. Ken and his crew have worked on my home, my repair shop and my rental property and I always have been completely satisfied. They have even gone as far as installing a heater on my pool and have custom designed and built a stainless steel exhaust for my oil furnace at my repair shop, both things they do not specialize in but did an outstanding job at. So if you find yourself in the need of Heating or cooling, don't hesitate to call Horbett Heating and Cooling and tell them Russ sent you.

posted at 01/12/11

12bsweet

My Favorite

I know calling a Heating Company my favorite sounds strange, but they are! I get anxiety when I have to call a repair company. I am always nervous about who to call. Well my friend referred me to this company and absolutely I love them. I have used them many times now. First for repair which they were fair with price, excellent with repair and fast with service. I love them so much I used them just recently to install a new Energy Efficient furnace and A/C. They installed some new Duct work to help me with some problem areas and I can not believe the difference! They really know what the are doing! This is my way of giving back to them and helping all those who do not know who to call....well now you do! Call Horbett Heating & Cooling.

posted at 03/18/11

Philip Hall

Horbett Helps

My thanks to the guys at Horbett Heating and Cooling I have an older home where things were not done in a professional manner. in fact some of it was downright wrong. They were able to redo the my ductwork and keep my entire house warm. Thank You

posted at 04/06/11

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