NTB-National Tire & Battery - Permanently Closed

NTB-National Tire & Battery - Permanently Closed

Auto Repair in Garner, NC

Auto Repair Gas & Service Stations Auto Parts and Accessories

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Location

1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES

About NTB-National Tire & Battery - Permanently Closed

NTB of Garner, NC is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes, alignments and batteries, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or an Interstate Battery, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!

Reviews

NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
NTB-National Tire & Battery - Permanently Closed 1.1666666666667

Based on 6 reviews

NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
1 5

Damaged my car, accepted responsibility but still REFUSE TO PAY

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it...
posted at 12/02/10
NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
1 5

Damaged my car, accepted responsibility but still REFUSE TO PAY

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it back out of the bay. The manager (Ha Nygn I believe) told me when I came to pick up the car that an accident had happened and that they would take care of fixing it. He made a notation on my receipt, took some pictures and told me to get a couple of estimates. It took me many, many months to return with them due to my work schedule (my delay). But ever since I came into the location with the estimates months ago, Merchant's has given me the run around and REFUSES to return my calls, acknowledge the claim in any way, or make payment!!!! I was told I would have a check for the average between the two estimates in 4-6 weeks. When over 6 weeks had passed with no word and no check, I called the Hwy 70 location only to find out Ha was no longer at that store
posted at 12/02/10
NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
2 5

Over priced waste of time

Pressure sales combined with incompetence. Took them 3 days to realize they couldn't inspect my car because they lacked the proper equipment.
posted at 03/01/07
NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
1 5

Poor work

These dudes lied to me about the time they would have my car ready! I was told it would only take 2 hours but it later turned into 5 HOURS! Plus these guys tried to over charge me for parts that I later found out they got from next door (Pep Boys). These guys also told me they would have to order the part that's why it's cost so much! lol

Yeah they got the part from next door! These guys are incredible unprofessional! Do yourself a favor and shop around to other place but don't go to Pep Boys next door either..
posted at 07/06/10
NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
1 5

Damaged my car but REFUSE to PAY for it!!!

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it back out of the bay. The manager (Ha Nygn I believe) told me when I came to pick up the car that an accident had happened and that they would take care of fixing it. He made a notation on my receipt, took some pictures and told me to get a couple of estimates. It took me many, many months to return with them due to my work schedule (my delay). But ever since I came into the location with the estimates months ago, Merchant's has given me the run around and REFUSES to return my calls, acknowledge the claim in any way, or make payment!!!!

I was told I would have a check for the average between the two estimates in 4-6 weeks. When over 6 weeks had passed with no word and no check, I called the Hwy 70 location only to find out Ha was no longer at that store and had apparently never filed my claim with corporate. It took weeks of phone calls to get the new manager to finally tell me he had submitted it (but he wouldn't provide any information or claim number, other than a general corporate phone number to call. He's been completely unwilling to take responsibility for seeing this issue resolved, just tells me to call corporate.

Escalations to their corporate office have been more than useless. All you can reach is a customer service rep or CSR supervisor with no power to connect you to anyone who can answer any questions. All they can do is take my information and apologize that no one is getting back to me. I FINALLY received one phone call from a supposed regional director for Merchants (Ron McClure?) who said he would investigate my claim and promised me a call back in 2 - 3 days. It's now been close to another 3 weeks later, with no word, and my calls are ignored. It's obvious that these are delay and stall tactics to avoid paying for the damage.

AVOID DOING BUSINESS WITH MERCHANTS TIRE AT ALL COST! They will not make good on anything they accidentally damage on your vehicle and will lie to you repeatedly. They apparently have no interest in customer satisfaction, let alone doing the right and ethical (not to mention) legally correct thing in this situation.

I guess it's time to get my attorney involved, which is ridiculous considering there wasn't any question of fault to begin with. But now they don't want to pay up for the $1,400 worth of damage done to my car!!!

BEWARE!
posted at 12/02/10
NTB-National Tire & Battery - Permanently Closed 919-377-9907
1480 US 70 Hwy W,
Garner , NC 27529 UNITED STATES
$
1 5

Ripoff Poorwork Never go there!!!

I was off on Sunday and didn't have any place to go, a friend of me told me Merchant Auto open on Sunday so I give them a tried, what a horrible service! The guy first told me it won't cost me that much but when I return ended up costing me over $300!! For 2 front brakes and rotors, what a ripoff, they never call me and tell me how much its gonna be either, but then again I guess I should've known, when you stand in line and the customer on front of you is complaining, you should do a service from there, and even worst, after they install the brakes they forgot to put the the auti squeak, so my brakes make noises... over charged, poor service, these guys are low life bastards and I hope they get what coming to them.
posted at 12/05/10

Detail information

Company name
NTB-National Tire & Battery - Permanently Closed
Category
Auto Repair
Rating
1.2 (6 reviews)
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NTB-National Tire & Battery - Permanently Closed

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