Reviews

Based on 20 reviews

robert dawson

I purchased a renovated home from a CDC in Baltimore. Cummins Appliance supplies all the appliances for renovations done by the CDC. In my purchase agreement with the CDC I negotiated an upgrade in appliances; however the CDC required me to buy the upgrades from Cummins. Service from Cummins has been horrible. 1st they did not install the washer and dryer the way I asked them to – and they agreed to. 2nd when they installed the gas range and did not install it correctly and gas was leaking. I called BGE – they sent a man out and he found the leak at the range connection point. I had to pay a handyman to fix the problem with proper pipe sealant. 3rd when they installed the range they broke the electric receptacle and my handyman have to replace the receptacle. I found out about the receptacle because the range would work, then not work, repeatedly as the electric power came on and off. I am concerned that the installers may have caused the electronic controls of the range to be damaged. I called Cummins and spoke to Mr. Cummins, he told me they would not send out a repair person because they are not a certified repair representative for Samsung. He told me I had to call Samsung but relented when I told him I wanted him to come and get the range and refund my money and said he would personally call Samsung and have them contact me. Samsung called me after a week or so. I told them my story and that I wanted a factory rep to come out and check the electronics on my range. Samsung told me they could send out a rep and if they found a problem it would be repaired free of charge under my guarantee; however if there were no problems I would have to pay for the service call (starting at $75). I asked to speak to a Samsung customer service supervisor. Several days later one called me, I repeated my story and got the same response. I asked to speak to the supervisor's supervisor and was told one would call me. It has been several weeks and I have received no call back.

posted at 04/22/15

ambrosewinkel

Very professional

the delivery men were very professional and very friendly.

posted at 05/10/11

jeangelnine

Howard is a true professional in his field

Did all of this over the phone. Howard is a true professional in his field and I would trust him with all my appliance needs.

posted at 05/11/11

palo milonas

Friendly, courteous, very helpful

I have purchased from you in the past and will need W/D, stackable W/D, portable D/W and I intend to come see you first. I prefer to support neighbor excellent jobhood merchants if possible. I had a much better experience this time...

posted at 05/16/11

nakamura divirgilio

many thanks

many thanks for your good work.

posted at 05/17/11

bansal ekstein

Satisfied with your sales and service

All our appliances are from Cummings. We are very satisfied with your sales and service. You're very reliable and dependable.

posted at 05/18/11

meli parrales

I have always been satisfied

Since moving to Baltimore more than 40 years ago, I have purchased all appliances from Cummins. I have always been satisfied and hope to continue dealing with Cummins for years to come.

posted at 05/20/11

capehartkufahl

I appreciate your store

Everything went smoothly from start to finish as always. I appreciate your store. Thanks so much.

posted at 06/01/11

essiesessom

I will surely recommend to others in my area

I wish I had made my other purchases from you versus the bigger box store, i.e., Bray and Scarf, Ferguson, and Fretz. To be honest, bray & scarf was more convenient to my home but your store was more personable. Again, thank you for...

posted at 04/20/11

audrab

Smooth and efficient

I just wanted to thank you again for the wonderful service I received ordering my new Kitchen Aid refridgerator. You all handled it so quickly, smoothly and efficiently. From the wonderful salesman to the man who delivered it on...

posted at 03/30/11

ivonneg

I am extremely impressed and extremely grateful

Last week I called your company about a washing machine I was considering buying. I did in fact purchase it from Cummins, and it was delivered 2 days later. I just want you to know that EVERYTHING about my contact with your company has...

posted at 04/01/11

MDguest

You can't go wrong here

Cummins is a family owned business that has been around for many years. We have gotten several major appliances from them and have always been impressed with their service. They know their stuff and can answer any question you might have...

posted at 03/24/11

rudyMD

Professional and expeditious service!

I wanted to thank you so much for your personal attention to the purchase, delivery and installation of the dishwasher for my parents. What a refreshing experience to have such professional and expeditious service! You can be sure I...

posted at 03/28/11

guestma

Cummins sells the best brands and offer quick delivery

We've bought at least ten major appliances from Cummins over the past 23 years and only once was their service less than stellar (and that one time they dealt very graciously with my complaint). They sell the best brands and offer quick...

posted at 03/22/11

deancroy

I would highly recommend Cummins Appliance Co. to anyone

I highly recommend Cummins Appliance Co. Their price was competitive and their Service goes beyond expectations.

I called Cummins Appliance on a Monday to find out if they had a refrigerator model I wanted and they said they had just...

posted at 03/16/11

Mary land

Heaven sent

The dryer was heaven sent. We made it through Pesach not only with clean clothes? but with DRY ones as well (for 11 people)! No small task. Many many thanks!!

posted at 03/14/11

jeanmariecassity

Cummins only carry reliable brands

We have bought at least ten major appliances over the years at Cummins and have always been more than pleased with the sales help and the delivery. They carry only reliable brands, no junk, and their sales people know their stuff. They...

posted at 03/10/11

ello555

Love our HE washer and dryer

Thank you for our wonderful HE washer and dryer. When the new models come out that also iron, fold, and put away - call us, we'll upgrade immediately. In the meantime a friend of ours, Lyn, is going to see you about getting her own HE...

posted at 03/08/11

darceyeast

They have very competitive prices

They have a great selection and they service what they sell too, so you're not dealing with Home Depot subcontractors. The prices are very competitive.

posted at 03/03/11

Mild Dang

Cummins Appliance is a shining company

In today's world of "customer no service" dealings, I am sure you do not receive frequent enough applause for a job well done. This is to add to your pile of compliments. Your company shined? delivery arrangement the NIGHT before,...

posted at 03/04/11

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