Emerge BPO LLC

Combining strong domain experience with a world-class workforce and adaptive technologies, Emerge BPO provides unique solutions to meet our customer’s most challenging business needs. For this reason, we have been a trusted partner of contact center companies across the globe since 2008. We serve Fortune 500 clients who trust us to deliver exceptional quality at unmatched values, resulting in superior quality and sustainable competitive costs.

Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America. After working in the BPO industry for nearly ten years stateside, Collins decided to combine his operational expertise with his knowledge of quality process delivery and, in 2008, established Emerge BPO in the capital city of Georgetown.

Since Emerge BPO opened its doors nearly ten years ago, it has experienced significant growth, both in terms of client base and number of employees, making it a nearshore leader in customer management, back office, and transaction processing. This growth is a direct result of the company’s strong value proposition.

Domaine experience with a variety of Fortune 500 brands
Recognized ability to seamlessly mirror a client’s in-house processes through adaptive technologies
Proven strength in delivering unique solutions with superior quality at competitive costs
Highly educated native English workforce with a strong cultural fluency with North America
Well trained Home-based agent pool providing domestic support for clients in North America
Management team with over 130 years of combined experience in the outsourcing sector
Strong commitment to invest in new technologies, operational improvements and contact center expansion as needed to ensure uninterrupted service to clients and their customers