Business Consulting and Services in Monroeville, PA
Business Consulting and Services
300 Oxford Drive,
Suite 150
Monroeville ,
PA
15146
UNITED STATES
ICCS was formed in December of 2015 as a premium provider of a full menu of outsourced customer care programs. The president of ICCS, Shawn Hoover, had previously spent over 20 years as president of a very successful telemarketing firm. He then expanded his program offerings and launched ICCS at the end of 2015 so as to offer businesses a much broader array of customer services.
ICCS strives to be a leader in the customer service field by providing critical business services while building solid relationships with their customers for our clients.
Based on 6 reviews
Infinity Customer Care Solutions's personal project consultant and their professional system kept our company's campaign in motion and on track. It was nice to know that when internally we got caught up in the day to day we had an outsourced partner gathering the market research we needed to make the right decisions.
Infinity Customer Care Solutions have not only improved many of our efficiencies in regard to phone metrics and order processing, but their accuracy rates have been unbelievable! It's made my job a lot easier and our customers voiced their appreciation with higher than 90% satisfaction rates in our latest customer surveys.
In our many years of working with Infinity Customer Care Solutions, they have proven to be easy to work with, cost effective, efficient and effective in driving results.
Before we engaged Infinity Customer Care Solutions, we had a lot of great ideas and concepts, but they were going in every direction possible. Then we hired them as our marketing managers, and they put all of these ideas together and added their marketing experience, to develop a strategy that is finally getting implemented.
I wanted to let you know that based on the success of the telemarketing this year, I am intending on doing 8 telemarketing campaigns (10 days each) with Infinity Customer Care Solutions during 2014. I haven't got the dates etc yet but I will give you plenty of notice and will liaise with you accordingly to plan them in. For each campaign we would like Infinity Customer Care Solutions as they are just FANTASTIC!
Excellent and would recommend Infinity Customer Care Solutions without hesitation. Good communication, excellent reporting systems and above all – excellent results. A pleasure to work with.
Worldwide > United States > Monroeville, PA > Business Consulting and Services