Experience Impact

Experience Impact is an Orlando based Business Consultant Firm in Orlando, Florida. The team at eXperience Impact will go through a detailed process with you making sure to evaluate your current process with an individualized systems and business process consulting approach. They also provide custom experience mapping from the vantage point of your customer so that you can see a visual representation of your customer's behavior and interactions, obtain key insights into a better customer experience, be able to follow a guideline that will give your customers better experiences and in turn will result in higher sales volumes. Based in Orlando, Florida they will work closely with you and your staff to develop the resources you already have, to align and engage with your new strategy. After the custom experience mapping and systems and business process consulting we will provide you with a new process that will improve interactions with your customers through effectiveness and efficiency. Our process training will empower your organization! Solutions are designed specific to your needs and results in customized outcomes that can include:
• Facilitating a process improvement workshop, focusing on a key end to end process.
• Performing process and capability maturity assessments to target your greatest opportunities.
• Evaluating your organizational design and people development for resource effectiveness.
• Training your people on business process improvement methodologies, tools, and techniques.
• Utilizing Six Sigma tools as part of your daily business operations.
• Identifying your key performance indicators (KPIs) & create a balanced scorecard to monitor your improvements.
• Managing your organizational improvements through change management frameworks and additional custom experience mapping as changes take place.
Through this process we are able to help your team achieve the confidence to create a more streamlined and positive customer experience, leading to more sales and happier customers and employees. We are excited to get to work with your business and lend a hand in making your customers even happier and driving up the bottom line in the process.