Brand Embassy LTd

Brand Embassy is a web-based CRM software that enables small to large scale businesses manage their customer service efficiently and effectively on multiple social media channels, emails, forums/message boards, and live chat. It provides Intelligent Routing that assigns tickets to the best possible customer service agent, Keyword Monitoring to tracks relevant conversations across the internet, KPI Reports to optimized workforce and resource planning, and Knowledge Base to make customer service fast and scalable.