Reviews

Based on 18 reviews

Sherry Hobbs

Very pleased. Sam the owner accessible and personally responds to any questions in a prompt manner.

Trey B.

January 18, 2015Texas Renters has provided great property management services. For the services they provide and the costs they charge its a great deal. They rented our property, arranged everything, represent me during the process, and have all the documentation online in their portal. This has been a great relationship and allows my family to incorporate the rental property in our retirement portfolio. I really appreciate the owner, Sam Upchurch, personally being a part of the process and highly recommend Texas Renters.

posted at 10/01/15

Jeanna Bender

Called texas renters so Workers would come to cut down the branches over growing on to the garage. And on to a shed in the back of the house. Â I rent because I don't want to deal with hassle of being a homeowner. They came, but they left the branches in a pile that the Trashmen wouldn't pick up. Arrgh! Left a polite but terse email for the property management branch, and they replied within minutes . Within 2days the branches were gone, gone, gone! Couldn't be happier! 5 stars from me, and I love being a renter through texas renters!

posted at 09/25/15

Gertrude Gainer

Wow! After reading all the other reviews I am shocked! Had I read them beforehand I may not have moved in to my current property. However, my experience has been completely different, and Estephanie made my application process as painless and smooth as possible. Don't get me wrong, there were a lot of hoops to jump through as their screening process for tenants is efficient. But they were just thorough. Amanda in the office literally walked me through the set up of my Tenant Portal by staying on the phone with me with step by step instructions. She & Estephanie were more than amicable and pleasant to do business with. Prior to move-in, there were a few things I wanted addressed, and I was given no flack as they took care of those repairs. I found them to be professional & have no complaints. As we have been here a couple weeks now, I have noticed a few other things that need addressing, and have gone the proper channels by following protocol with a service request. Though they have not been addressed yet to this date, they are not issues detrimental to safety or health and I am sure they are not considered top priority while making repair rounds. I am overall pleased and quite hopeful of our business relations in the future. As someone whom holds Ethics and Professionalism as staples for my practices, I currently see no holes in theirs. Like many situations, different factors apply & create a different experience. In my experience, it's best to uphold high standards for oneself, and usually the response is to get back the same in return.

posted at 09/07/15

Mara Lampe

Carla and Sam are the best! They have gone above and beyond helping us wiith our property. The advise they give and the one on one attention is superior. We have sold many pieced of property through the years and have never had realtors put the energy and effort into selling, as these two have done. They are knowledgeable, professional and friendly. We would recommend them to anyone who is interested in selling their home or property.

posted at 08/25/15

Matthew Alfaro

Have been a renter since July of 2014. Was not impressed with response and service until Sam Upchurch has been responding. Most impressed with his quick response to requests and his friendliness. Keep up the good work.

posted at 08/17/15

Derek Reeves

When we were in the market for a property manager, our Realtor recommended two companies to get in touch with. We called both, but never received a return call. We did a quick interned search and sent out emails to 4 other companies in Houston and called the 4 with the nicest websites. We immediately received a call back from Texas Renters. the lady's name was Mrs. Rose. She provided us with all the info I needed and if I needed anything else, she was the person to contact again. Before we knew it, she had an account rep out to our homes and we were rocking and rolling. There was no time lost. Within 2 weeks we had our first tenant and the company guaranteed that if there were any problems, they would pay to find a new tenant How cool! Well, that was 1 year ago. So far we're pleased with the service. The staff is responsive and they know our business well. Sam and Carla (the owners) have taken personal responsibility to assist us as well. We have no complaints so far and I highly recommend them.

posted at 08/11/15

Shawn Conant

As tenants we appreciate and thank you for addressing our issues quickly.

posted at 07/28/15

Linda Meyer

We have been working with Texas Renters for 3 years with several Houses. The team is great and they are always available when needed. Communication is very clear and we know what is coming ahead of time. I did recommend them for several friends and I do recommend them now. I saw some of the negatives review and I think its unfortunate because thats not what I experienced at all for the last 3 years. I also got feedback from the tenants and they understand the rules and appreciate TR, the only complain that I had was from one tenant that had to pay for late fee when they paid their rent late. I plan to stay with TR for many years to come.

posted at 07/21/15

Ebony F

I had the pleasure of working with Estephanie throughout my application process and she made it as smooth as possible. With professionalism & courtesy, she changed my opinion of relationships with property management companies. Amanda at the office has helped me set up my tenant portal & walked me through the process of inquiries & service requests. She was also a pleasure to work with.

posted at 07/01/15

Sandra G

The folks at Texas Renters.com were so helpful in getting me into my rent house, it was a pleasure doing business with them. I have used other sites in the past and some were alittle shady, the friendly staff especially Amanda Medina, were so professional and super nice. They always return your calls and are prompt and first class. I am very happy that I chose them and can depend on them in any situation relating to my rental home. Five Stars Rating from me. :)

posted at 06/15/15

Walter Fetter

Great team to work with. Available when we need 3 years working with them and can't complain.

posted at 06/03/15

Dorothy North

I have been working with Texas Renters for one year and I am very satisfied with their service. They are very professional and efficient. Texas Renters are always ready to help solving issues of their clients. I definitely recommend Texas Renters.

posted at 05/26/15

Ella Palmieri

We have been working with Texas Renters for a few months now and are very happy with them. My husband and I have sold many properties and used many realtors, but we have never experienced the professionalism that Carla and Sam have shown us. Our calls are returned anytime we call, no matter what time of day or night. They have gone above and beyond to address any issues we may have. We highly recommend Texas Renters!

posted at 05/12/15

Shiela Kelemen

Because of the negative reviews I was cautious but I see they are from people who have 0 reviews and the positive reviews are from higher rated people. So with that in mind I figured I give them a try with one of my properties. So far so

posted at 05/05/15

Lillian Rios

It is good to know that when issues arise, no matter how big or small, that Connor is there to help.

posted at 04/27/15

Mae Cauthen

The A/C repairman phoned, visited the property within a few hours, determined the problem, ordered the part and the part was installed the next day. It entire process was handled quickly and efficiently. Luckily we only had 1 days without A/C.

posted at 04/13/15

Jason Vo

I am a property owner. I know the world of pain it can be managing your own rental properties. Texas Renters not only helps relieve all of the hard work that comes along with working with tenants and keeping a property up but they also recommend new investment properties on a regular basis. I check on the Investment Property page regularly and find that to be an incredible resource for finding possible new investments.

posted at 04/07/15

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