Hughes Honda
Automotive in Warner Robins, Georgia
Automotive • Auto Dealers • Auto Repair
Automotive in Warner Robins, Georgia
Automotive • Auto Dealers • Auto Repair
2260 Moody Road,
Warner Robins ,
Georgia
31088
UNITED STATES
478-449-3939
Based on 3 reviews
478-449-3939
Completely Awful
The service department is very disrespectful and has the worst customer service I've ever dealt with. They lost my key and told me that I still had it, postponing when it would be ready by over a day. They did my first diagnostic fee...
478-449-3939
Completely Awful
The service department is very disrespectful and has the worst customer service I've ever dealt with. They lost my key and told me that I still had it, postponing when it would be ready by over a day. They did my first diagnostic fee wrong because they didn't even check why the SRS light was on. I brought it back in to get the diagnostic of the SRS light because they agreed over the phone to do it for free because they lost my key and then the service manager said he didn't recall agreeing to that. Whatever happened to the customer is always right? This place is horrid and I would go out of my way to make sure no one did business here.
478-449-3939
No Way to Treat Your Customer
On 19 Oct 2010 I took my Honda Civic in to Hughes Honda Services Department on Moody Road to have an oil change accomplished. I also asked to have the brakes checked and to have the wipers repaired as the intermittent setting did not work. I had a coupon for a discount on the oil change and a coupon for 10% off a service. I asked to have the 10% off coupon applied to the brake service as I was sure they would find something. I was told I could not use two coupons. I asked why not and was told I could not use two discounts. The coupons state "Can not be combined with other discountsâ€. Well, I was not combining it with another discount. I was not asking to combine the 10% discount with the oil change discount. He said I still could not do it. So I asked him to check with his manager. He did and said I still could not do it. I told him that in that case the coupon should state "one coupon per customer per day†and that wasn't what it said. Then the service manager called across the room, in front of other people, "Let her have it.†I found that quite embarrassing, as though I was trying to cheat them. I have used Hughes Honda for several years and spent a lot of money there.Worldwide > United States > Warner Robins > Auto Dealers