Ashley Furniture Homestore
Furniture in Pflugerville, TX
Furniture
Furniture in Pflugerville, TX
Furniture
15424 Fm 1825.,
Pflugerville ,
TX
78660
UNITED STATES
512-990-5111
Based on 6 reviews
512-990-5111
Really Bad Management
My elderly mother went in to get a bedroom set, the sales man wrote up everything, she was doing it on their finance program so he gave the finance people the information. We took pictures that day of what she ordered since she was going to buy the items one piece at a time, since she's on a fixed income. She wanted the pictures so she could make sure to get all the correct items. The salesman Paul told her not to send the product back if there is a problem just let him know and he'll fix it. Upon deliver she thought the bed frame was wrong, but she was sick when she felt better she went to them and told them about the issue. They told her the price they charged her matched the furniture she received, but it's not what she told them she wanted. I went back up there with her this weekend, the manager's were rude, dismissive and unwilling to assist her. She didn't want anything free the item cost more and she was willing to pay for it, but they wouldn't do anything. The Manager told us what he was told but that he didn't look at it himself, and they wont correct the problem. She's upset because she's stuck with a bed and mattress set that she doesn't like. The salesman Paul who wrote down the wrong information wouldn't even come and talk with us, he just kept telling us it's up to Management. It was his fault for writing the wrong information, but no apologies he just hide in another part of the store. I'm was really disappointed in his lack of back bone and taking owner-ship.
512-990-5111
I wish I had read the reviews
I spent $2K+ for reclining leather sofa and loveseat. In less than 3 months, seats on sofa started sinking. We hadn't used loveseat much so it appeared ok.This is approx 4-5months of use with 2 light weight individuals using it for 2hrs a day or so.
512-990-5111
Don't Believe anything they say!
Found what we wanted... no problem... ordered it and paid... no problem... but when the delivery guys ran out of the house like a couple of jumping beans... took a closer look at the product, and noted that a glass window was installed incorrectly (partially hanging out)... there is absolutely no customer service... call the service number and sit on hold for over a half of an hour... told they will call you back (They won't) call the store... they will tell you they can't help you... go to the store and they will act like they are helping you until you actually leave... was told they would make sure someone from service calls you and will call you themselves in 2 hours (They won't) They tell you that you can send an item back within 14 days of delivery... It's been 2 days, and I can't get a hold of anyone to arrange a pick up... I am contemplating bringing the items to the store where I purchased them. I will be the guy standing outside of this store holding the sign that states BUYER BEWARE! I DON'T EVEN REMEMBER EVER BEING TREATED SO CRAPPY FROM A STORE! It is almost like they think that they are government employees who you are forced to buy from. Take my advice and stay away from this substandard company.
512-990-5111
OK Furniture - Crappy Delivery Service
Wife and I visited this location and didn't experience the usual salesman hovering over us as we were dressed quite casually and I was unshaven. Probably figured we were just lookers and that attitude did not bother me. When we did find something we liked we searched for a salesman and found 3 standing around and one was willing to help us though there wasn't much interest until we said we were going to buy. Again, not a problem. When we asked how much the delivery fee was he checked the computer and came up with $59 which was for the "white glove" experience. Overall the buying experience was ok. On delivery day, we initially were told 24 hrs earlier on telephone confirmation that delivery would occur between 2:30 -5:30 pm. On the day of delivery, Chris called and stated that they had many delivery cancellations and could they come by between 9:30 am and 12:30 pm. I said sure and adjusted my time for accomplishing some chores. Delivery people showed up at 1:20 pm again not a biggie. The reason for the 1 star is that at the time of delivery it was raining quite hard and they brought the sofa out of the truck without any cover over it. When they put it in the living room they didn't even put it in the location requested and got quite upset when I asked them to move it to where I wanted it. Also, when I asked them to wipe the rain water off the sofa (faux leather) they refused. If this was "white glove"delivery I would hate to see "non-white glove delivery". I would probably have to carry the sofa off the truck. Doubt I will be back again as furniture prices are not so good that they overcome poor delivery/customer service. Other furniture store prices are about the same or better with sales.
512-990-5111
Great experience, product and customer service!
I have not shopped for furniture in a long time, but several friends at work suggested Ashley as they had bought there and said that they liked it. I went in about a week ago and saw a few things that I liked, but I wanted to look at other places first. Star was overpriced and the salesman at Rooms to go was too pushy, so I went back to Ashley. My salesperson, Jim, remembered my name which was impressive. We narrowed down my choices to 2 sofa groups. Jim introduced me to the store manager and after chatting about everything besides furniture, he and Jim helped me decide on a good group for me. You don't find this kind of service many places. I was very impressed. I wanted to tell everyone my story because it seems that all everyone on here writes is a bad experience. The people that have a good experience just keep quiet. Well....not me. I appreciate it when a business hires good people and they give me good service. I had a few issues with delivery, but the store took care of me....THAT'S GOOD BUSINESS FOLKS. Issues come up....but good people take care of their customers. Thanks Ashley...I'll definitely shop there again.
512-990-5111
Worst customer experience by far
Really poor service. Furniture ordered didn't arrive in time and there was no communication from the store about thedelay. Reaching customer service was painful and spent more than 20 mins on hold...Worldwide > United States > Pflugerville, TX > Furniture