Location

7 Middlesex Rd.,
Tyngsborough , MA 01879 UNITED STATES

Reviews

Based on 10 reviews

Jered W

Great construction!

I couldn't have had a better experience with Aquatime! My new pool construction went great. They built me a 20x40 gunite pool and other than a couple of rain delays everything ran smoothly. The team was very responsive and were always...

posted at 05/05/11

Jim R

Crappy service, crappy pool co.

Worst pool company in Middlesex Co. They charge out the ying-yang, and don't do anything for it. Run, don't walk, run. Do I have to choose a star? Isn't there a negative star or a big ZERO?

posted at 04/30/10

Kelly N

Terrible business

My husband and I contracted with this company in 2009 to resurface, replace tile and the coping stone and install a heater on our gunite pool. This company was the worst company I have ever dealt with. Rocky was rude and arrogant. The...

posted at 11/17/10

Moedoger

FRAUDS AND THIEVES

Visit my webpage for pictures at :
aquatimepoolssuck.yolasite. c o m

We contracted with Aquatime Pools from Tewksbury, MA in August 07. What a mistake! We finally were getting our dream pool which instead turned into a nightmare. If you...

posted at 03/02/10

Citysearch User

Aquatime Pools & Spas is Great For Service!

I've been a long time service customer of Aquatime Pools, ten years, and have never had a problem with the company. Their service is prompt, scheduled only in certain days for certain areas but they are adaptable to emergencies. Their service manager Denise is a pleasure to work with and very understanding when things just don't work.

My experience with the store has also been satisfactory, the free water testing is very helpful and all of the boys are knowledgeable about water chemistry and can troubleshoot Polaris issues on site.

I would recommend their service and store facilities to anyone.

posted at 06/18/09

Citysearch User

Crappy service, crappy pool co.

Worst pool company in Middlesex Co. They charge out the ying-yang, and don't do anything for it. Run, don't walk, run. Do I have to choose a star? Isn't there a negative star or a big ZERO?

posted at 04/30/10

Citysearch User

Terrible business

My husband and I contracted with this company in 2009 to resurface, replace tile and the coping stone and install a heater on our gunite pool. This company was the worst company I have ever dealt with. Rocky was rude and arrogant. The workmanship was terrible. They never came when they were suppose to and they were extremely unresponsive. We would have to call many times and become quite insistent to receive calls back. After the completion of the job the spacing between the decking and the coping stones was inconsistent size. Some areas of the pool were 2.5 wide and others were 1/4. We assumed that it was because the coping stones were incorrectly placed and we had Rocky there to look at it and he said that the decking must have moved. This didn't make any since to us because the decking was exactly the same as when they started the only thing different was the coping. Also after the work we noticed that the pool seemed to need to be filled more often and this year after t

posted at 11/17/10

Moedoger

FRAUDS AND THIEVES

Visit my webpage for pictures at :
aquatimepoolssuck.yolasite. c o m

We contracted with Aquatime Pools from Tewksbury, MA in August 07. What a mistake! We finally were getting our dream pool which instead turned into a nightmare. If you are thinking of contracting with Aquatime, don't do it. You will be sorry.
The owner, Peter White, is basically a liar, and will try to avoid you at any cost. Every time we called him with an issue he would not take our calls nor return them. The sales guy Kevin well, sure he was as nice as nice can be when he came to make a sale and to pick up the deposit. He made lots of promises that we could always call him if we had any issues. Well, we had plenty of issues but could never get a hold of him either. Then there is Rocky, the site supervisor. Hard to be a site supervisor if you are never on site. He would be the one to return all the calls..but he could never make a decision without talking to Peter first..need I say more? Aquatime had promised that the pool would be done within 8-12 weeks. Days and days would go by and nobody would show up to work on the pool. Our nightmare pool was finally completed (after many mistakes) in May 2008!
Employees were unprofessional. One guy sleeping on the job, one bouncing a ball around the yard while only one was actually working I felt like I was watching city workers.
New England Hardscapes was the subcontractor for the decking. Beware of them, too. They rescheduled our decking pour at least 4 times
When they finally came out to pour the deck they realized that Aquatime had not poured the gunite to the correct level to match an existing patio and therefore they had to raise the pool wall..
Between all these mistakes it added months to the completion of the pool. Peter, Kevin and Rocky all gave their word that the pool would be completed by October 2007 it wasn't and we had to fill it at our expense in order to close for the season.
Peter avoided all phone calls from October 07 through April 08.
Once they poured the decking around the pool we realized that the shape of the pool was wrong and the sides of the pool don't match each other. The vinyl joints are sticking out above the decking in certain areas. Sloppy job all around.
When they finished plastering these idiots decided to wash out all their equipment in the pond we were building in our back yard. We came home to a pond filled with dirty plaster water.
Finally our pool was ready for water (which we had to pay for a second time). Except pool was not holding water it was leaking from the hole for the underwater light. It only took 3 attempts to correct the problem. Just some more water to pay for.
Make sure you know what you are getting. Get EVERYTHING in writing. Get model #s for equipment. They changed the type of underwater light and they also tried to switch the type of salt water generator that we ordered. We had an agreement that if we bought the salt water generator they verbally stated they would install the booster pump at no change. Unfortunately we did not get this in writing.
With all these issues, mistakes, damages and hassles -all they would do to compensate us was to knock off less than $2000, a Polaris 380 cleaner, installed mosaic tiles and the correct salt water generator (which we paid for anyway). We took the offer just to get this company off our property.
If you decide to speak with any of these so called gentleman from Aquatime be prepared to listen to a lot of BS. They will say whatever it takes to get your business, but once they have the money in hand good luck!

posted at 03/01/10

Traveler57

Disreputable company

We had a very similar experience to Moedoger and are still making repairs to their shoddy workmanship several years later. We also had the same problems with New England Hardscapes.

posted at 05/14/10

Mordecaidrake

Fantastic!

Please don't read to into the people that have bashed this company. I've recently purchased a hot tub from this company and found their service excellent. I was recommended to the company from a friend that had purchased a hot tub from them a few years ago. I drove up to Tyngsboro on a Saturday, approximately 1 hour drive, and I was greeted by a very helpful and knowledgeable staff member. I made a purchase later in the week once I finally decided on which hot tub was right for my house. I'll recommend them to friends and family!

posted at 05/04/11

Review This Business

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Worldwide > United States > Tyngsborough, MA > Saunas

Aquatime Pools and Spas

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Reviews

Jered W

Jim R

Kelly N

Moedoger

Citysearch User

Citysearch User

Citysearch User

Moedoger

Traveler57

Mordecaidrake

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