Alaska Tour & Travel
Tours & Charters in Anchorage, AK
Tours & Charters
Tours & Charters in Anchorage, AK
Tours & Charters
9170 Jewel Lake Rd Suite 202,
Anchorage ,
AK
99502
UNITED STATES
800-208-0200
Based on 1 reviews
800-208-0200
TRAVELER BEWARE OF TWO (2) COMPANIES When Planning your trip to Alaska DO NOT USE THIS COMPANY! Facts are these: Failure to communicate, Failure to provide \"NECESSARY\" VOUCHERS for tours & rental Companies making it very difficulty to get to your tour, too many items to list comes down to DO NOT COMMUNICATE, DOES NOT PROVIDE MUCH NEEDED \'VOUCHERS\' FOR PREPAID TOURS & RENTAL CARS, AND THEN WHEN THE CUSTOMER TRIES TO CLEAR UP ALL THEIR MISTAKES, NOT ONLY VERY COSTLY BUT THEY DO NOT EMAIL OR CONTACT YOU THE CUSTOMER TO EXPRESS ANY CONCERNS OR NOTHING! Now, I lived in Alaska for over ten (10) years serving at Ft Richardson & National Bank of Alaska and my son & I wished to return for a 7 day trip! I got this Company off the internet and thought, they say they have been in business>>>>>>>>>>>>>so, email and give them a try:..... PREPAID OUR TOURS & RENTAL CAR - THIS COMPANY REQUIREMENTS - BIG MISTAKE! Our first problem, serious problem: Arrived in Anchorage, via, Airlines - went to pick up PREPAID RENTAL CAR FROM \"BUDGET RENTAL" - DO NOT RENT FROM THESE GUYS, EITHER - we were tired and ready to go to our Hotel (which I made this reservation and normal procedures - give my credit card - EXCELLENT HOTEL - ALL 5 STARS - BUT I MADE THESE RESERVATIONS - NO SURPRISES! BACK TO BUDGET RENTAL CAR - BIG MISTAKE - LOTS OF SURPRISES: 1. We were first in line - no waiting in line - right? NO! TOOK US 25 MINUTES PLUS TO ARGUE WITH THE SO CALLED SUPERVISOR (WHICH I LATER LEARNED \"FAMILY OWNED\" THEY DO NOT CARE ABOUT THEIR CUSTOMERS! THEY HAD our PRE PAID RESERVATION THRU ALASKA TRAVEL - THEY INSISTED ON MY PROVIDING THEM WITH THIS THING CALLED A \'COUCHER\' OR HER WORDS - COME BACK TOMORROW WITH THE VOUCHER - NO CAR! YES, I CAME OUT OF HIDING AND TOLD HER TO DO WHATEVER SHE NEEDED TO GIVE ME MY PREPAID CAR - WELL, HAD NO IDEA BUDGET WOULD CHARGE MUCH MORE JUST SO I COULD GET MY PRE PAID CAR THRU ALASKA TRAVEL BECAUSE I HAD NO VOUCHER ( WELL, TRY GETTING YOUR MONEY BACK FROM ANYBODY ON THAT ONE!) - GOT THE CAR COST US 3 TIMES MORE BECAUSE ALASKA TRAVEL DID NOT TELL US OR EMAIL OR SEND US OUR VOUCHERS 2. WILL NOT LIST ALL OUR TOURS - BUT AGAIN NO VOUCHERS AND OUR TOURS WERE PRE PAID! NOW HERE IS HOW ALL OF THESE PROFESSIONAL TOURS HANDLED THE \"NO VOUCHER\" - I CARRIED ALL EMAILS & ITENARY ALASKA TOUR & TRAVEL COMPANY SENT US - THESE TOUR COMPANIES JUST MADE COPIES AND LET US ENJOY OUR TOURS FROM BOAT CRUISES, RAILROAD, ETC! THEY LOVE & CARE ABOUT US, CUSTOMERS! NOW OUR VACATION WAS IN JULY 2011 - THIS YEAR - SO PLEASE GO VISIT ALASKA BUT IF YOU TRULY WISH TO ENJOY HASSLE FREE AND SPEND YOUR MONEY WHERE YOU ARE TREATED WITH CARE THEN DO NOT USE THESE TWO COMPANIES: ALASKA TOUR AND TRAVEL, ANCHORAGE AK BUDGET CAR RENTAL BE CAUTIOUS IN YOUR RESEARCH FOR THIS OLD COUPLE WHO LIVED IN ALASKA GOT TAKEN BY THE TWO (2) COMPANIES - LEAVE A DEPOSIT - DO NOT PRE PAY ANYONE! ASK THEM FOR EVERYTHING IN WRITING AND WHAT ELSE IS REQUIRED! FOR ALASKA TOUR AND TRAVEL DOES NOT TELL YOU A LOT OF NECESSARY THINGS; BRIEFLY - WE TOOK A DINNER CRUISE - ONE OF THOSE 6 HOUR TOURS PREPAID THRU ALASKA TRAVEL - ALASKA TRAVEK DID NOT TELL US THEIR WAS A TOLL AND A WAIT FOR THE TUNNEL/TRAIN- A BIG SURPRISE (THANK GOODNESS WE LEFT EARLY) WE WILL NEVER USE THESE TWO COMPANIES AGAIN AND CAN NEVER SAY ANYTHING POSITIVE ABOUT THEM! TRAVEL BEWARE OF: ALASKA TOUR AND TRAVEL BUDGET RENTAL CAR AT THE ANCHORAGE AIRPORT ENJOY ALASKA IT IS A TRUE BEAUTY AND EVERYONE WE MET ALONG THE WAY - WERE EXCEPTIONALLY NICE & HELPFUL! (NOTE- I RESERVED OUR AIRLINES THRU ALASKA AIRLINES - EXCEPTIONAL PEOPLE AND ENJOYED OUR FLIGHT - WE FLEW COACH - VERY NICE PEOPLE! HOTELS - AGAIN, ALL EXCEPTIONALLY NICE IN FACT I WROTE OUR REVIEWS ON TRIP ADVISOR! - ENJOY ALASKA!
Worldwide > United States > Anchorage, AK > Tours & Charters