AAA Absolute Elegance Limousine & Sedan Service
Hotels & Travel in Raleigh, NC
Hotels & Travel • Buses
Hotels & Travel in Raleigh, NC
Hotels & Travel • Buses
2212 S Saunders St.,
Raleigh ,
NC
27603
UNITED STATES
919-271-1055
Based on 1 reviews
919-271-1055
Absolute Elegance Limousine Review WARNING: READ THIS ENTIRE REVIEW!!! REVIEW My daughter had her sweet 16 birthday party this month. To celebrate we decided to rent a limo and take her and all her friends to Kanki for dinner. We looked around and called several limo companies. We finally tallked to Absolute Elegance Limousine a few weeks before her birthday. I noticed they had this very nice white and new limo on their webpage. http://s15.postimage.org/mn5njb9gr/whitelimo.png Notice the images show a "WHITE" limo and the description even says "White". We wanted this color limo and would have rented at another company if they didn't have white. The owner told me "the limo is white" and it does have an "iPod hook up for your iPhone" which we also wanted because my daughter spent a week downloading party songs. I also asked the owner if I could send them all the addresses for where we were going so they would know the route and he said "yes please do that" so of course I sent an Email detailing the plans. The limo would come to our home and pick up 6 girls We would then go to Raleigh and pick up another girl Then leave for another girls home Then finally Kanki The point was to ride around in the limo with the girls before dinner. THE PROBLEM So we expected the limo driver to get to us at 3PM as shown below from my confirmation Email "Pick-up Date: 03/10/2012 - Saturday Pick-up Time: 03:00 PM ServiceType: Hourly/As Directed" The driver called at 3PM and said "I have to get gas I am running late" and didn't get here until 3:15pm. Not a big deal usually but we had to get to Kani right at 5pm to beat the dinner rush as Kanki doesnt take reservations on Friday and Saturday. The limo driver REALLY surprised us when he got here because the limo was BLACK, yes black! It also had dents in the paint, the left front had been wrecked, check engine light was on, speedometer did not work, bloog was on the leather in the back, A/C didn't work, it didnt have an iPod hook up, televisions didn't work, it was dirty and nasty. So I called the limo company, but got someone besides the owner. I told him the issue about us not having the new and white hummer as promised and he said. "I am sorry we will do our best to make it right" did you still want to rent the black limo then? Well of course we do because all the girls are ready and we cant get another limo on such short notice. I asked the driver if he had all the directions I had emailed and he said "no I sure don't" and I said "I emailed them all in so you would have them" and he told me "sorry, they do this all the time". Wow, Really??! So I had to go inside and take 20 minutes getting directions off Mapquest and printing them for the driver. IT GETS WORSE, YES REALLY I got in the limo and noticed the stereo didn't work except in the back and I took pictures of some of the really nasty stuff like blood, dust, etc. I noticed it was really hot and stunk a little. I asked the driver to turn the A/C on and he said it was on. Everyone was sweating and that wasn't good for the girls who had their party dresses and makeup on. The driver ended up getting lost on the way to the second home because the GPS unit in the car was not updated. When my wife and I tried to explain to him where to go (three different times) he kept riding around in circles. He ended up getting mad and speeding through the neighborhoods, hitting the gas hard, breaking hard, etc. Everyone in the limo was all over the place. My wifes sister was with us and pregnant (8 months) and was getting very car sick. In my opinion this is the worst company I have ever dealt with. They did not deliver what was promised and did not even seem to care. I would take EXTREME caution before renting from them, you have been warned!!
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