Pharmacies and Drugstores in Monterey, CA
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Pharmacies and Drugstores • Shopping • Health and Medical
499 Alvarado Street,
Monterey ,
CA
93940
UNITED STATES
Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving.
831-372-8085
Based on 2 reviews
831-372-8085
Argumentive Employees
I bought, in addition to many other items, a new walking cane tip for better support (grip) for my aging mother at the Ordway Pharmacy past July. Unfortunately, the cane diameter was too large and did not fit the tip. I took this cane tip from Monterey all the way to Europe where my mother lives and back to Monterey to return it. I miss-placed the receipt and finally found it past weekend. When I tried to return it today the lady (Chrissie / Christie??) started arguing with me that the purchase is more than 30-days past; I said that I did not come here to argue and that I spent thousands of dollars at this store for purchases for my mom (wheel chairs, two different walkers, seating pads, walker accessories etc etc.) It did not make any difference to the lady behind the counter. The cane tip was about 22 dollars and still in its original, sealed package. I walked out with this cane tip (which I will donate to a convalescent home) and a bad taste in my mouth on how local people get treated by this local business. I take my money somewhere else now. It's too bad they made such a stink that the purchase was older than 30 days. See Ya, Ordway Pharmacy. Your service stinks!
831-372-8085
Horrible Customer Service
This pharmacy staff told to my doctor's office that they would stock a few dosages of a hard to fill prescription. When I tried to pick it up, however, they told me they needed 24 hours to fill it. After confirming with my doctor's office I still needed the medication, my doctor's office called the pharmacy to confirm that the medication should be ordered. I called the next morning and confirmed that the prescription was in. When i tried to pick it up, I was told it hadn't been ordered becuase the staff was "unsure if I still wanted it" and couldn't remeber my doctor calling the night before to insist I did want it ordered. The supervisor actually told me that she "couldn't just believe me and the doctor's office" but would instead support her staff's version of events. Due to their incompetence, my medication was interrupted and the desired effect was lost becuase of the delay, costing me personally $660 and 2 weeks of wasted medication. Then, to add insult to injury, after I finished speaking with the supervisor, the pharmacy called my doctor and told them I would have to provide a credit card guarantee before they would order prescriptions for me in the future, even though I have a perfect payment history with them. I will NEVER use this store for so much as a bandaide in the future.American Express
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Worldwide > United States > Monterey, CA > Pharmacies and Drugstores