Jp Serrato Pasta
Restaurants in Aiea, HI
Restaurants • Italian Restaurants
Restaurants in Aiea, HI
Restaurants • Italian Restaurants
98-150 Kaonohi St.,
B118
Aiea ,
HI
96701
UNITED STATES
808-487-6821
Based on 1 reviews
808-487-6821
Being new on the island of Oahu, I'm trying new resturants, so on Thursday, April 11, at approximately 11:30, my co-workers and I (a total of 10) ordered lunch from JP Serrato Westridge Shopping Center - 98-150 Kaonohi Street B118 Aiea, HI 96701. When we got my "Shrimp & Mushroom" plate, put my fork in one of the shrimp & lifted it. Under the shrimp was a "long black straight hair" wrapped around a linguini noodle!!!!! At aproximately the same time - my co-worker stated that she also had a hair in her plate!!!! I immediately call JP Serrato and asked for the manager. The female that answered the phone stated "Manager no here!", so I asked to speak with the next person in charge & she said "me". I asked what is your name? and she responded with "Mylie". I clearly explained that we ordered 10 plates and 2 of the 10 plates had hair in them. I stated the Shrimp & Mushroom and the Chicken Sorrentino where the plates with hair. She said that we could come and get another plate. I explained to here that we were working, and I told her that we would prefer our money back. She immediately acted as though she didn't understand what I wa saying. After back & forth conversation - explaining that we didn't want the food - just the money back - she said "ok - you bring plate back I give you $21.95!!" I told her that was fine!! I explained to her that we get off work late so it would be about 6 pm when we bring the plate back. I told her the person that was bringing the plate was "Crystal". I verified with Mylie again that she would return our $21.95 for the 2 plates with hair and she said yes when we bring the food back. As the day went on - the cleaning crew from our office mistakingly trashed the 2 plates. So when Crystal went and explained what happened - Mylie refused to give her the money!! We ordered 10 plates and if we tried to deceive JP, it would have been with more than 2 of the 10 plates!!!! The question is why did Mylie want the plates back? Did she intend to take the food and serve it to someone else?? Why lose business from 8 customers due to not returning $21.95? Is the business that money hungry? I work for Dept of Defense - I'm sure there are others who should think twice about eating there - EVERYONE should BEWARE!!!!! Serving food that was returned by customers??? What is the Health Inspection grade??? When was the last health inspection?? How many times have people eaten food that was unsanitary? Was the food returned by someone else and served again?? Was there hair in the food & it wasn't seen??? Are there roaches in the resturant?? Is the food prepared & stored according to Health Inspection codes??? How many people have gotten sick - salmonella poisioning from food not being kept at proper temperature??? RESTURANT REVIEWS - will make an interesting story to review different resturants around the island each week. something to consider!!!!! You can start with JP Serrato Westridge Shopping Center 98-150 Kaonohi St., #B118 Aiea, HI (808-487-6821 - - Maybe a surprise visit & judge for yourself?????
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