Reviews

Based on 13 reviews

Citysearch User

VERY BAD SERVICE

My experience with EZMovers has been a total NIGHTMARE I have had problem after problem with COMMUNICATION, PICK - UP, DELIVERY STATUS, UNDER QUOTING, ETC. I would not recommend them to my worse enemy!!! The under quoted me to gain my business and then don't want to fess up to it. I have filed a compliant with the BBB with them and found that they are rated a F for having over 138 bad reviews concerning customer service, delivery and etc. I wish i had done my homework and investigated this company before chosing them. I have gone on every site there is to file a bad review. PLEASE STAY AWAY FROM EZMovers!!!

posted at 11/03/10

NYknight1954

Avoid it

I moved many times in my life. This is an unbelievable bad Company. The representative will promise you many things till they pick up your furniture. After they pick it up you will be directed to their bad customer service (Long waits, leaving unanswered messages?.etc) for any questions or problems. Things are changed now they got you credit card and they really do not care.
You wait and wait for the arrival of your stuff they keep changing the arrival date without any explanation (now you are sleeping on the floor in the new place) (they changed the arrival date 3 times and the furniture arrived 10 days late. (The truck was full we could not fit you stuff, there was miscommunication but we will correct it tomorrow?.
I will be reporting them . You will be smart to avoid them

posted at 08/22/08

isidor9

Avoid them like the plague!

Here are the facts: (1) The movers were extremely sloppy. After they left, I counted about 20 problems (ranging from a chipped coffee table and 3 chipped armchair legs to a torn piece of furniture tied together with moving tape - so I wouldn't notice). (2) When I pointed out a few problems that I did notice, the foreman told me that I shouldn't worry. The company will take the damaged furniture and fix it. This was just a lie. I can tell you what happened in my case: I filled out an insurance claim on the E-Z movers webpage and I sent various emails with pictures of the damaged furniture. Then a few days later I received a letter by mail with the settlement figure: $36! (keep in mind that my furniture was over $15,000 new). This is a total joke! (3) The Customer Service is another joke. I called them for 3 days in a row, left messages, all to no avail. In the end, all they did was to send me to the Claims department. They couldn't care least about the customer. (4) The initial estimate ($425) had nothing to do with the final amount ($1075). Bottom line: If you've got any brains at all, do yourself a favor and find another moving company.

posted at 04/09/09

NancyA

Affordable and Professional Movers

I used E-Z Movers after locating them on the internet. I'm happy that I did, the movers were friendly and very fast. The estimate they gave me was right what I was looking for. Great experience, they handled my furniture with special care. I would reccomend these guys to anyone looking for an excellent move at a very fair price. Excellent customer service.

posted at 05/14/09

JD1128

Smooth Move

I was recently lost my job and had to move back to my parents place. After extensive research, E-Z Movers provided the best price for there moving services. The sales rep I spoke with provided me with a basic plan for getting my stuff to my parents. They even included some boxes too!

posted at 05/14/09

AbrahamP

Affordable & Professional Movers

I relocated from Chicago to California. I've never done a long distance move so I was very nervous to pick movers. EZ Movers were GREAT! They arrived on-time and had me packed up in one hour. The truck wasn't supposed to arrive for 7-10 days. To my surprise they arrived in 5 days. They moved my stuff in about an hour and I didn't even hear them! They were great!!! I would highly recommend EZ Movers for a long distance move. Everyone I spoke with was very helpful and genuinely nice.

posted at 05/28/09

DK6037

Helped me move!

I just wanted to say that I used EZ Movers for my recent move and being a senior citizen, I didn't know where to start and finish, I was thinking who's going to help me. I was referred to EZ Movers from a friend who saw them at the Breast Cancer Race in Chicago. I called them and they gave me a big discount for being a senior and told me they would take good care of my things. I'm glad I listened to my friend, my move went wonderful and there was no damage and now i am comfortable. I am so happy, thank you.â€Ž

posted at 11/10/09

andrewstonge

Worst moving experience ever - DO NOT USE THEM!

You need to be really, really careful if considering using this company for a long distance move. Actually, you need to be insane to pick this company!

First, you do your own estimate. They charge by cubic foot, so once the packing/loading crew arrives, they may inform at that time that you underestimated. And the price goes up quickly, especially their crazy charges for packing tape and boxes. Everything is based on cubic footage, so you may end paying $700-1,000+ for a couple of hundred dollars worth of tape and boxes.

The packing and load crew were nice guys, but very unskilled in moving and spoke little English. Took them about 12 hours to load a small house. Very disorganized and they very obviously expected a large tip in cash which we did not give them (by the way, if you expect us to give them a tip, tell us BEFORE the move instead of giving me a form to sign AFTER pack/load to say they are expecting a 10-15% tip. Just did not have that much cash on me at midnight!!)

After we got to our new place, it took us several days and multiple calls/e-mails until we got confirmation of our delivery date. Amanda O. was very helpful in getting us a confirmation on 7/12 of a 7/14 delivery date.

The delivery crew showed up on time. Again, they spoke little English and the first order of business was to get my check for the balance and to sign the inventory forms as complete BEFORE they took anything off the truck.

It began very obvious that the packing crew either had no clue what they were doing or did a bad shop on purpose. While the furniture made it okay (minus several broken lamps), most of our household goods were dumped into wardrobe boxes. Including all of our hanging clothes (dresses, suites, dress shirts). All of which are wrinkled and dirty.

It is going to take at least a week to unpack and assess damages and it was heartbreaking to see our personal items treated like trash.

I have been assured by Amanda and Caroline that our damage claim will be processed in due course and per our contract, which probably means I will get $20 after months of paperwork and phone calls.

Of course, they have no local rep to assess the damages, so it will be our word against theirs, and we will lose. Actually, we lost the moment we signed up with this company, and the hits keep coming.

As a final insult, the crew refused to set up our entertainment center (gee, they took it apart!) or to pack out any of their trash. "Not in your contract" was the one English phrase they were very good at.

So, we made a bad choice with this group. Amanda O tries hard, but what can she do when the crews break and/or trash your stuff? She must have the worst job in the world - professional apologist for the world's worst moving company.

Save your stuff, your money, and your sanity - use ANYONE but E-Z Movers

posted at 07/16/10

Wendy77

Professional and Great.

What I liked most about them is that they were very professional and had great customer service. I was surprised that they had an earlier time available during the day of the move Use EZ movers, great work with packing and loading. Keep up the good work.

posted at 04/26/11

mbenner

Extremely Impressed

Hey I Just wanted to reach out and let people know that your guys were great! From top to bottom I was extremely impressed, they finished early, were polite and considerate. I have not one complaint and will definitely use you guys again and will also refer anyone I know to EZ Movers! Thanks again!!

posted at 04/26/11

pmason1950

Do it! They're great!

I chose this company because of the cancer donations, and the responsiveness of the person with whom I spoke over the phone. The movers, while young, were very mature and professional. Words of advice for E-Z Movers, keep doing what you're doing. Buy more trucks so that a customer is not surprised when they don't see the in famous pink trucks. Other customers considering this company, I would say Do it! They're great!

posted at 04/27/11

Chelle1803

HELD MY STUFF HOSTAGE!

Held my stuff hostage at 9:00 at night until I gave them $400 cash! The driver said it was an additional carry fee and he wouldn't let me refuse even when I asked him multiple times to leave my belongings 75 feet from the truck, or just to take them off the truck.

It was the most horrific experience! I never write reviews and I feel so taken advantage of that I never want this to happen to anyone else! I would give them 0 stars if I could.

I chose this company initially, because I was really comfortable with their policies and everyone I talked to on the phone was really helpful and I thought I would be able to budget better since they charge by the cubic foot and not by the weight estimate. I really wish I had read some of the reviews on here and listened to them.

The driver arrived over 2 hours after me, after a one day, long distance move. This wouldn't have bothered me except I believe he did it because he knew that the office would be closed so I couldn't call to verify the additional charge he was imposing. I was in tears and had to drive around a new city at 9:00 pm searching for an ATM to take out $400 in cash. I feel completely taken advantage of. I was put in an unsafe situation and when I filed a claim with the company, they didn't take any corrective action.

I also believe that most of the good reviews on here, the company wrote themselves. That's how slimy they are!

posted at 05/15/11

madster108

FIND A DIFFERENT COMPANY!

If you want your delivery to take less than 2 weeks to get to you, GO SOMEWHERE ELSE! I lived in a furniture-less apartment for 1 Â½ weeks because apparently when I signed a contract for it to take them 7-10 business days (even though I was initially quoted 5-7 days on the phone), this translated into 14 DAYS. If I had ever in my wildest dreams thought that it would take TWO WEEKS to get my stuff I would have gone with any other company under the sun. When I called repeatedly to see if anything could be done to speed up the process, I was told that indeed my stuff would be arriving the equivalent of 11-12 days but when I called on the 11th day to see where my stuff was, it turned out that they had flat out LIED to me in some lame attempt to appease me and that nothing would actually be there until the 14th day. Learn from my mistake and take your money elsewhere!

posted at 06/06/11

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EZ Movers and Storage

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NYknight1954

isidor9

NancyA

JD1128

AbrahamP

DK6037

andrewstonge

Wendy77

mbenner

pmason1950

Chelle1803

madster108

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